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Reviews of Royal Bank of Scotland

Royal Bank of Scotland

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Review of RBS in Oxford 10 out of 10 new

Review of Royal Bank of Scotland. Read all reviews of this store.

Posted by Chris Waites on Friday, 13 Oct 2017.

I've found this branch are so good at picking up the phone I often call them on two different lines and have two different conversations at the same time! I hope they win some sort of "picking up the phone" award (a "Phoney" maybe?) because they are never keep you hanging.
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Review of RBS in Oxford 2 out of 10

Review of Royal Bank of Scotland. Read all reviews of this store.

Posted by Captain Kosibay on Thursday, 29 Jun 2017.

Is this a first world bank? That ringing thing we call a phone, if you have one it needs to be answered. People on the other end need your help. If you are under staffed, Management need to address this. Basic business practice even for 3rd world banks.
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Review of RBS in Oxford 2 out of 10

Review of Royal Bank of Scotland. Read all reviews of this store.

Posted by Snow Burn on Tuesday, 23 May 2017.

Most staff members are very friendly but a few of them don't really know what they are doing. Once I was trying to send a SEPA transfer (a standard payment to the Euro zone) none of the staffs had heard of it! Consequently I got overcharged for £35 instead of £5 as it should have been. Also there was this one elderly staff who really didn't seem to know anything, and thinks that the best answer she could came up with was simply "I don't know", and was basically being very unhelpful.
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Review of The Royal Bank Of Scotland PLC in Exeter 2 out of 10

Review of Royal Bank of Scotland. Read all reviews of this store.

Posted by Ruben Richardson on Friday, 14 Apr 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Might be helpful if they would answer the phone!!!
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Review of The Royal Bank Of Scotland PLC in Swansea 8 out of 10

Review of Royal Bank of Scotland. Read all reviews of this store.

Posted by Michael John on Wednesday, 29 Mar 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Having banked with RBS for 40 years in 2 other major cities my wife and I find this branch the most friendly and helpful we have dealt with and the staff approach with the use of our names when we visit is a bonus compared with the general banking industry. Also the ability to park within close proximity when visiting is another huge plus
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Review of RBS in Oxford 2 out of 10

Review of Royal Bank of Scotland. Read all reviews of this store.

Posted by Judie Gannon on Monday, 20 Feb 2017.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Lovely staff in branch but no-one answers the phone!
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Review Summary



Royal Bank of Scotland has received a rating of 5.22 out of 10 based on 41 user reviews.


User Opinions of Royal Bank of Scotland

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Average review rating:
(41 votes).
Overall average rating:
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