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SpaceNK

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Review of Space NK Apothecary in London 2 out of 10 new

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Posted by Yvonne Adams on Thursday, 12 Oct 2017.

Unfriendly and unprofessional sales women in this store - one kept pushing Algenist products on me, and when I wasn't interested she refused to acknowledge me. Very strange and rude behaviour.
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Review of Space.NK.apothecary in London 2 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by Kwai Koala on Saturday, 30 Sep 2017.

Rude and unfamiliar with their own basic range of "Eve Lom" stock. Staggering - worst customer service skills in retail I have ever come across. Because the sales assistant was asked for more than one item my husband saw her rolling her eyes.... Train your staff properly Space NK South Molton Street! Politeness costs nothing!
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Review of Space.NK.apothecary in Leeds 6 out of 10

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Posted by Bev Back on Sunday, 24 Sep 2017.

This is a fine looking store with friendly staff. However I was quite shocked at the lack of technical knowledge of skin on show. For example, the assistant who dealt with me heard me say ‘dehydrated’ and was recommending me products for dry skin. These are not the same thing; in fact, my skin type is oily. Then she recommended a new cleanser, and I asked if it is suitable for makeup removal. She said ‘yes it’s an ordinary cleanser’ and moved on quickly, clearly not understanding why I was asking. Cleansers *can* be makeup removers, of course, but they may also simply clean the skin and not be for removal of makeup. It’s disappointing that she didn’t know that. I got a sample of it and sure enough, it is not a makeup remover, so there was a sale lost there. Long story short, I think that staff working in a store which has high-end aspirations and the price tag to match should be knowledgeable on basics like skin conditions and cleansers!
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Review of Space.NK.apothecary in London 10 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by N Hassan on Thursday, 14 Sep 2017.

I don't usually get any attention when I go into this store despite being a regular and always on the look out for new products to treat myself with. I was on the way to Bobbi Brown across the way but they closed!! I thought I'd give SNK another chance and I am so happy the assistant Violetta has just made my experience at Space NK wonderful!! I managed to pick up foundation concealer and mascara from a brand I previously knew nothing about. Two of her colleagues were also very knowledgeable about skincare and I picked up a new face wash too which I am very excited about. I was treated really well and was encouraged to sign up which now gives me £5 off my next shop. Very glad I gave this store another try and Violetta has basically restored my faith in the customer services there. I recognised some of the usual staff members and if I am honest I am so so glad Violetta came up and helped me as I usually feel like my custom isn't wanted. Thank you Violetta!!
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Review of Space.NK.apothecary in London 6 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by A Google User on Thursday, 31 Aug 2017.

I was served by Christiana today - she said she was just helping the store out for a day but MY GOSH every space nk needs a version of her because she gave me the *best* customer service I've had in 6 years of shopping with space nk. Normally the staff are very snooty and rude (especially in Covent Garden), but Christiana was delightful and made the experience lovely for once :)

Review of Space.NK.apothecary in London 2 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by Marcelle Schulz on Tuesday, 29 Aug 2017.

Poor customer service. I went in on Bank Holiday Monday looking for some assistance on Foundations. I was the only customer in the store and I wandered around trying nearly every foundation for about 15mins. The 3 consultants working stayed at the till talking, Ignoring me completely. I ended up purchasing a foundation in House of Fraser where the beauty consultants actually wanted to help.
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Review of Space.NK.apothecary in London 2 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by Bronwyn Jones on Sunday, 20 Aug 2017.

Absolutely wretched service. Every single time I have gone in, I have been summarily ignored. And every single time, I have purchased what I was browsing for elsewhere. Nothing would give me greater pleasure than to see this branch go out of business. If you need to visit a Space.NK, go to the Kensington Church Street branch. The staff there at least seems marginally interested in accepting your money in exchange for goods and services. How novel…
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Review of Space.NK.apothecary in London 2 out of 10

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Posted by Rosa Tang on Sunday, 13 Aug 2017.

Not worth your time! I live in the neighbourhood and have given this Space.NK at least 2-3 tries now. I come here because it's the closest beauty store option to me, but I can't come back anymore. The staff are always too busy too notice me, even when I'm ready to purchase products. There was this one time I spent about £150 at least but they still allowed another customer to jump ahead of me in the queue to pay. The few staff that have ever helped me have always been incompetent (e.g. I asked which products are cruelty free and the staff rolled her eyes and said "everything is" when I clearly know everything at Space.NK isn't cruelty free...). I avoid this store now and always tell my friends to just buy online or go to another beauty products provider.
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Review of Space NK in London 2 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by Meh Shake on Friday, 11 Aug 2017.

Didn't find very helpful at all. Couldn't tell me the difference between two powders.. will go elsewhere to actually purchase.
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Review of Space NK in Cambridge 10 out of 10

Review of SpaceNK. Read all reviews of this store.

Posted by Naina Akhtar on Thursday, 03 Aug 2017.

Brilliant customer service from a lady who showed me a variety of products. Came here as I it was the only place which had a Nars counter. Although the place itself is not very big, they sell a range of different brands such as Laura Mercier, Bobbie Brown, Aveda etc.
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Review Summary



SpaceNK has received a rating of 7.00 out of 10 based on 66 user reviews.


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(66 votes).
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