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Reviews of Sunglass Hut

Sunglass Hut

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Review of Sunglass Hut in London 10 out of 10

Review of Sunglass Hut. Read all reviews of this store.

Posted by Martina Machalova on Friday, 30 Jun 2017.

I was looking for specific Ray-Bans and every store send me to another store that they have them in stock. They even confirmed they have them when I called prior to visiting the store. No chance of finding them. After I visited 3 stores, I called Covent Garden and Giovanni was very helpful and friendly and found them for me. He's great and even tho I was very annoyed with the previous experience, he made it all right! If another Ray-Bans then from him!!
He's a perfect example of great customer service!
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Review of Sunglass Hut in London 10 out of 10

Review of Sunglass Hut. Read all reviews of this store.

Posted by Martina Machalova on Friday, 30 Jun 2017.

I was looking for specific Ray-Bans and every store send me to another store that they have them in stock. They even confirmed they have them when I called prior to visiting the store. No chance of finding them. After I visited 3 stores, I called Covent Garden and Giovanni was very helpful and friendly and found them for me. He's great and even tho I was very annoyed with the previous experience, he made it all right! If another Ray-Bans then from him!!
He's a perfect example of great customer service!
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Review of Sunglass Hut in London 2 out of 10

Review of Sunglass Hut. Read all reviews of this store.

Posted by AS M on Saturday, 24 Jun 2017.

Damaged 2 pairs of my glasses! I went in there to have them tighten up some of my older pair of glasses, and the employee went in the back room to do it. When I came back he had scratched one of my lenses. I poitned this out and he got very defensive, saying he never set them down and that the "tightening" only involved squeezing the sides! (he then proceeded to show me, and squeezed the ears so hard I thought they would snap!) If that's all the straightening was, then why go into the back room?

I also asked him to swap out a brand new pair of glasses I got the week before, since one of the plastic mouldings had a defect which caused it to be raised, and scratchy. He came back with 'another' pair which had this same defect, but this time also with a scratched lens!!! Incompetent, destructive and rude staff. Go to the other stores, they are much better.
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Review of Sunglass Hut in London 2 out of 10

Review of Sunglass Hut. Read all reviews of this store.

Posted by AS M on Saturday, 24 Jun 2017.

Damaged 2 pairs of my glasses! I went in there to have them tighten up some of my older pair of glasses, and the employee went in the back room to do it. When I came back he had scratched one of my lenses. I poitned this out and he got very defensive, saying he never set them down and that the "tightening" only involved squeezing the sides! (he then proceeded to show me, and squeezed the ears so hard I thought they would snap!) If that's all the straightening was, then why go into the back room?

I also asked him to swap out a brand new pair of glasses I got the week before, since one of the plastic mouldings had a defect which caused it to be raised, and scratchy. He came back with 'another' pair which had this same defect, but this time also with a scratched lens!!! Incompetent, destructive and rude staff. Go to the other stores, they are much better.
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Review of Sunglass Hut in London 8 out of 10

Review of Sunglass Hut. Read all reviews of this store.

Posted by Tom Tom on Tuesday, 16 May 2017.

Had a pleasant experience with the sales rep, Aniekan, who went the extra mile to show me all the options for the sunglasses I wanted. What's nice about Sunglass Hut is you can get your glasses cleaned or serviced at any of their locations around the world. Also, if you grab their lens cleaner solution and cloth you can bring it back for lifetime refills. Happy with my purchase and would shop here again.
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Review of Sunglass Hut in London 2 out of 10

Review of Sunglass Hut. Read all reviews of this store.

Posted by Arun Sai on Tuesday, 02 May 2017.

We were sent here by customer care and by another branch to collect a replacement pair as this was the only branch in London which had them in stock. We had spoken to a person at this store the previous evening and carried a card from the other branch explaining why the pair had to be replaced free of charge. The supervisor who refused to give us the replacement pair was rude and condescending. Questions included "Did I sell you the first pair?" , "Why my store? Why don't you go back to the store that sent you here?" What's in question is not merely whether she was right in refusing to go by what customer care and the other store promised but the way we spoken to.
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Review Summary



Sunglass Hut has received a rating of 6.38 out of 10 based on 26 user reviews.


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