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Reviews of Toys R Us

Toys R Us

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Review of ToysRus in London 6 out of 10

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Posted by f shan on Saturday, 04 Nov 2017.

Huge store. Lots of toys. But I still wonder how come 'Cars 3' toys are limited. Especially Jackson Storm. Anyways good options otherwise. Staff looked busy hence didn't want to bother them.
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Review of Toys R Us in London 10 out of 10

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Posted by Surojit Roy Choudhury on Monday, 30 Oct 2017.

The refurbished Toys r Us store which has just opened is amazing. Much better than other toy stores in London. The separate divisions like Pre school etc are marked clearly, and the range of toys is just fabulous. Also there is a big parking area.
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Review of Toys R Us in London 4 out of 10

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Posted by Mikhail Spivakov on Sunday, 22 Oct 2017.

It seems the management here don't get what the point of an offline store is in the Internet shopping era - to try things out. Lots of toddler bikes and scooters are displayed in boxes and cannot be unpacked on request. Even worse, I've seen a staff member actually snatching one of the few unpacked toy motorbikes away from a child and stuffing it back on display. Unbelievable.
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Review of Toys R Us in London 10 out of 10

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Posted by Maryann Mcmahon on Thursday, 19 Oct 2017.

Very friendly staff.
Really helpful couldn't recommend a better toys r us store.
Will definitely be shopping here again.
Manager is very professional and welcoming.
Great stock of toys even had the latest in high demand toys available.
Very happy experience.
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Review of Toys R Us in London 6 out of 10

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Posted by Adam on Thursday, 12 Oct 2017.

Was quite disappointed. Went there with the kids only to find out they were renovating the place. Could have let us know on the site
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Review of Toys R Us in London 4 out of 10

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Posted by Steven Brown on Wednesday, 11 Oct 2017.

Turned up here about 30 minutes before closing time. Shutter already partially down.
Sore is badly lit, feels unfinished, and just generally the last place I would take kids to buy toys.
Decent stock of toys, but offset by many shelves having stock cages in front of them.
A full 15 minutes before closing time there was an announcement that the store was closed, and customers should leave.
Staff are clearly not interested, and focus was clearing the shop, and knocking off early. No idea what the store manager is playing at.
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Review of Toys R Us in London 4 out of 10

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Posted by Michelle Cel on Saturday, 30 Sep 2017.

It's a rock at the moment as they are refurbishing the store. Was informed the shop well be completed November 25th so will return soon after said date
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Review of Toys R Us in London 2 out of 10

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Posted by atbitaneozaman on Sunday, 24 Sep 2017.

Worst customer service ever by the manager Danny O'Connor! I bought a £80 worth remote control toy on 01/07/2017 for my 4 year old and after some time the battery started swelling making funny noise during charging etc. I brought the item back into the store yesterday at around 3pm and they said they cant accept a replacement or a return, they need to test the item for 3 or more hours to decide! I told them it is not convenient for me to wait there for 3 or more hours for them to test a visible fault, it is an electrical item for kids and a zwelling battery is an absolute hazard, I can not wait until it is blown ( we all know what happened with Samsung mobile phone batteries don't we?), instead of apologizing for the health and safety hazard they just ignored the very visible fault and made me travel again to the store! In the meantime I have been mocked by other staff by saying "we can not take every item you bring back" as if I was there for fun, if they can not help why are they being sarcastic and tease me as a customer. Thats ridiculous and it is done and supported by the manager Danny O'Connor himself. I am so disappointed, not with the store but the individuals that are not trained enough, don't know how to treat customers in such occasions and does not have a clue about customer satisfaction.Thats ridiculous
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Review Summary



Toys R Us has received a rating of 6.62 out of 10 based on 26 user reviews.


User Opinions of Toys R Us

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(26 votes).
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