Shame they are closing down but they are behind the times with online shopping and pricing. I went during their closing down sale and even after the 20% off, most items were still more expensive than places like Amazon and eBay etc...
No wonder Toys'r'us are going under. Went to look at baby prams and travel systems. 20 minutes looking around and no one had come to help us, we asked for some help and waited another 10 minutes, no one came. Left the shop very unimpressed and no clearer to what the total cost of any of the different prams were and what came with what.
I do not recommand this shop if you do not want to spend few hours to be served by very rude and lazy staff. I am very sorry to say this but it is unbealiveble disappointing . I would expect much higher quality. They have to work very hard to get to a decent stage. They even do not know why they have different prices on same items. In this shop the customer is never right!!!
Nice staff but the most obnoxious manager I have ever encountered in any shop. Staff had put wrong prices on the shelf for the Lego. Got to the till and it was £20 more than the advertised shelf price. Tried to explain UK retail law to the manager who proved to be a total idiot who smiled while my child wept.
Staff not helpful at all. Click and collect point is ridiculous.one person was serving at the desk and I was already waiting 15+ mins when it came my turn girl asked another if she's doing click and collect. Where there is 2 points for this purpose I've been sent over to another so they could take some blokes that have already cut the queue ahead of me.the other girl wasn't happy to serve and took her time to find my order and surprising box was damage and as I was told last one too. Store from the outside looks nice but one you're in you don't get a great experience.
If 0 was an option, I would choose that! Needed to buy a bike for my son, went to the bike section, no one to be seen for help. I found a worker and told them I need some advice, she said wait in the bike area and someone will come to you. I waited 25minutes and no one came, even went back to the lady again but nothing. In the end went to the reception and they explained the 1 man in charge of the bike section had to deal with both a customer and the deliveries! Talk about being stretched! I left in frustration without being seen and went to halfords where I bought a bike within 15minutes. Never going to Toyrus again!
Toys R Us has received a rating of
4.69 out of
35 user reviews.
User Opinions of Toys R Us
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