Search Results for house-of-dorchester in Reviews
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Review of Lampandlight
new
new
Posted by TrustedShops User
on Thursday, 18 Apr 2024.
I received an email informing me my package would be delivered on the 18th or 19th. As the property it's getting delivered to is empty it's important I know the dates. My husband went to the house today to await the delivery but found it wedged next to bush in front of the house. I checked the tracking and found that it had been delivered on the 16th and I had not been informed. This means my pack
DELIVERY: POOR
GOODS: POOR
SERVICE: POOR
DELIVERY: POOR
GOODS: POOR
SERVICE: POOR
Review of My Picture
new
new
Posted by TrustedShops User
on Saturday, 13 Apr 2024.
I took this photo when we were at Killin loch Tay
It came out beautiful in this canvas both my partner and I have one in our house it’s so lovely
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
It came out beautiful in this canvas both my partner and I have one in our house it’s so lovely
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of My Picture
Posted by TrustedShops User
on Thursday, 07 Mar 2024.
I have now had about 15 photo done by yourselves and all of them grace my Mother house, she loves them which in turn makes me very happy.
Thank you for your great service and for the discount which you give.
Many thanks Steve Lane
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Thank you for your great service and for the discount which you give.
Many thanks Steve Lane
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of MOOWY UK
Posted by TrustedShops User
on Tuesday, 05 Mar 2024.
I recently moved house with little experience keeping a lawn, I find the regular email information very useful
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Experience with Tesco customer services (specifically Ebbw Vale dot com)
Posted by Lucy Dale
in Llanwrtyd Wells
on Monday, 18 Dec 2023.
I had a delivery booked for this evening (Saturday 16th December). Order number 3281-5176-28. Unfortunately myself and my partner tested positive for Covid this morning so I contacted Tesco Customer Servcies to see if there was a way that your driver could make the delivery without coming into contact with me or my partner. The person I spoke to said she would phone the store and ask the driver if they would be prepared to open the patio door, lean in, and put the shopping on the couch (which is right by the patio door). The driver would not have needed to enter the property.
I got a call from Natalie, who is a dot com manager at the Ebbw Vale store, at around 12pm on Saturday 16th December. She told me she wasn't prepared to ask the driver if they would object to leaving the shopping on the couch. I asked if she would allow the shopping to be left in trays outside my house and she told me that was against Tesco policy. I asked if she could send the driver with bags or boxes (as an exception to the usual rule) because of the circumstances, and she said no. She told me the only way to proceed would be for me to put bags outside the house so the driver could put the shopping in there. I told her I didn't have enough bags to contain all the shopping (it was a large shop) I told her that my partner and I were very ill and that we had no food in the house. I told her that because of her inflexible attitude we would be compelled to go to a food store ourselves (even though we can hardly stand and the nearest store is 20 miles away) and infect other people in the store.
She said she could ask the driver to leave the food on the ground outside the house (without any protection). I was sobbing by this point because of the desperate nature of the situation, I told her it was muddy and dirty outside the house and I wasn't happy for the food to be left in the mud. At this point she told me I was being unreasonable and hung up the phone. She then immediately cancelled the order without my asking her to. This has left myself and my partner is a terrible situation. If Natalie had not hung up the phone and cancelled the order I would have asked her to ask the driver to leave the food on a blanket on the ground outside or on the back seat of my partner's car. As things are, we don't know what to do. The delivery that Natalie cancelled contained medication for our symptoms and covid tests as well as food and other essentials. There is no-where nearby that we can get these things.
Where I live is very rural and the nearest supermarket is around an hour's drive away. There are no delivery slots available with Tesco or Asda (the only other store that might deliver here) until after Christmas. I believe that Natalie must have known this and that she cancelled the order out of vindictiveness (knowing that there could have been a solution that enabled me to get my delivery tonight). Her attitude had been obstructive and hostile from the beginning of our conversation.
I saw from my email inbox that my shopping had already been picked and paid for so I called 0330 123 4055 in the hope that the cancellation could be reversed and the delivery reinstated (it had only been a few minutes since the cancellation confirmation was sent). The person I spoke to then (he didn't tell me his name) repeated what Natalie had told me and said there was nothing he could do. I was very upset at this point and asked how I could get to speak to a manager. He told me he was a manager and hung up the phone. I phoned back immediately and spoke to someone called Brad. He was not rude and hostile in the same way as Natalie and the man I spoke to previously on the helpline, but he reiterated that nothing could be done and all of this was Tesco policy.
I will be taking every opportunity I can find (online forums/social media etc) to warn other Tesco customers about what will happen if they try to protect Tesco delivery drivers by forewarning customer services that they have Covid.
I got a call from Natalie, who is a dot com manager at the Ebbw Vale store, at around 12pm on Saturday 16th December. She told me she wasn't prepared to ask the driver if they would object to leaving the shopping on the couch. I asked if she would allow the shopping to be left in trays outside my house and she told me that was against Tesco policy. I asked if she could send the driver with bags or boxes (as an exception to the usual rule) because of the circumstances, and she said no. She told me the only way to proceed would be for me to put bags outside the house so the driver could put the shopping in there. I told her I didn't have enough bags to contain all the shopping (it was a large shop) I told her that my partner and I were very ill and that we had no food in the house. I told her that because of her inflexible attitude we would be compelled to go to a food store ourselves (even though we can hardly stand and the nearest store is 20 miles away) and infect other people in the store.
She said she could ask the driver to leave the food on the ground outside the house (without any protection). I was sobbing by this point because of the desperate nature of the situation, I told her it was muddy and dirty outside the house and I wasn't happy for the food to be left in the mud. At this point she told me I was being unreasonable and hung up the phone. She then immediately cancelled the order without my asking her to. This has left myself and my partner is a terrible situation. If Natalie had not hung up the phone and cancelled the order I would have asked her to ask the driver to leave the food on a blanket on the ground outside or on the back seat of my partner's car. As things are, we don't know what to do. The delivery that Natalie cancelled contained medication for our symptoms and covid tests as well as food and other essentials. There is no-where nearby that we can get these things.
Where I live is very rural and the nearest supermarket is around an hour's drive away. There are no delivery slots available with Tesco or Asda (the only other store that might deliver here) until after Christmas. I believe that Natalie must have known this and that she cancelled the order out of vindictiveness (knowing that there could have been a solution that enabled me to get my delivery tonight). Her attitude had been obstructive and hostile from the beginning of our conversation.
I saw from my email inbox that my shopping had already been picked and paid for so I called 0330 123 4055 in the hope that the cancellation could be reversed and the delivery reinstated (it had only been a few minutes since the cancellation confirmation was sent). The person I spoke to then (he didn't tell me his name) repeated what Natalie had told me and said there was nothing he could do. I was very upset at this point and asked how I could get to speak to a manager. He told me he was a manager and hung up the phone. I phoned back immediately and spoke to someone called Brad. He was not rude and hostile in the same way as Natalie and the man I spoke to previously on the helpline, but he reiterated that nothing could be done and all of this was Tesco policy.
I will be taking every opportunity I can find (online forums/social media etc) to warn other Tesco customers about what will happen if they try to protect Tesco delivery drivers by forewarning customer services that they have Covid.
Review of The Rug Shop
Posted by TrustedShops User
on Thursday, 19 Oct 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
A lovely design that everyone who visits the house, admirers.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
A lovely design that everyone who visits the house, admirers.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of My Picture
Posted by TrustedShops User
on Monday, 02 Oct 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Have used my picture to produce amazing pictures of the great times in my life that I like to remember. I have had many pictures put on to canvas and I have hung them around the house. It's a great service and I appreciate the loyalty discounts. Thanking you.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Have used my picture to produce amazing pictures of the great times in my life that I like to remember. I have had many pictures put on to canvas and I have hung them around the house. It's a great service and I appreciate the loyalty discounts. Thanking you.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Peter Hahn
Posted by TrustedShops User
on Friday, 29 Sep 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of My Picture
Posted by TrustedShops User
on Saturday, 23 Sep 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Poor customer service, two weeks to deliver from the message parcel sent. Rubbish choice of courier Yodel as despite they deliver to our house 70 times a year, the courier couldn’t find our house. Don’t ever use them
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Poor customer service, two weeks to deliver from the message parcel sent. Rubbish choice of courier Yodel as despite they deliver to our house 70 times a year, the courier couldn’t find our house. Don’t ever use them
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of MyFabrics
Posted by TrustedShops User
on Wednesday, 20 Sep 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I like the selection and the website is easy to use. I had issues with my address as my house does not have a number or a street, fairly common in rural areas I would think. I would love more cotton/linen fabrics
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
I like the selection and the website is easy to use. I had issues with my address as my house does not have a number or a street, fairly common in rural areas I would think. I would love more cotton/linen fabrics
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Peter Hahn
Posted by TrustedShops User
on Saturday, 12 Aug 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Easy to use online ordering service - other than, perhaps, being asked to insert a house number in my address (I don't have one). But after the third attempt, the system seemed to recognise it anyway.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Easy to use online ordering service - other than, perhaps, being asked to insert a house number in my address (I don't have one). But after the third attempt, the system seemed to recognise it anyway.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Lampandlight
Posted by TrustedShops User
on Tuesday, 01 Aug 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Quick prompt service when I finally managed to register my address. Your order form needs to be able to register a house name. I had to call customer service then get back on the website to rearrange the delivery-it wasn’t straight forward. Once I’d done that the goods came the next morning.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Quick prompt service when I finally managed to register my address. Your order form needs to be able to register a house name. I had to call customer service then get back on the website to rearrange the delivery-it wasn’t straight forward. Once I’d done that the goods came the next morning.
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of MyFabrics
Posted by TrustedShops User
on Wednesday, 12 Jul 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Good selection at good prices. Would be useful to have the option to put a house name instead of number, but I was phoned when they couldn’t find me. So delayed delivery but that was not a problem
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Good selection at good prices. Would be useful to have the option to put a house name instead of number, but I was phoned when they couldn’t find me. So delayed delivery but that was not a problem
DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Peter Hahn
Posted by TrustedShops User
on Sunday, 09 Jul 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I ordered a dress on 11th June, and it has just been delivered, today, 9th July. I have phoned several times to establish the whereabouts of the item, and sent emails. The excuse was that they had incorrectly printed the labels on several orders that had only a name on the house, but no number, they had omitted to print the name of the house and therefore the parcel was returned to sender!
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
I ordered a dress on 11th June, and it has just been delivered, today, 9th July. I have phoned several times to establish the whereabouts of the item, and sent emails. The excuse was that they had incorrectly printed the labels on several orders that had only a name on the house, but no number, they had omitted to print the name of the house and therefore the parcel was returned to sender!
DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Avoid ! Awful, Rude, Mean, money-grabbing, made me violently sick with diarrhoea !
Posted by NicHall
in Henley on Thames
on Friday, 07 Jul 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Don't like 4number reasons: friends & I came2 Henley Tue.eve 4/7, hungry, looked 4takeaways, 2 Indian said open -23:30hrs, we spent time perusing menu, decided what wanted, compiled order, phoned, man answered, said they'd closed b4 advertised opening times so next eve my friends wanted 2go here cos set hearts on, couldn't find by Google, passed people on street, 2helpful men knew it, their fav, best here & regular customers 4 12 years! Advised we mention their names 2get discount &/or free complimentary @Bailey's shot,directed, found, these lovely guys said they'd follow after anyway so d see in bit. Arrived, unusual front like house, 2 men said, no smile, unwelcoming:~ "What do you want?"! How rude ! "We've come 4a meal" they led us 2table right @back of long narrow empty restaurant, not 1single customer, only family, we friendly to them. My friend asked could we sit@front near window? They said yeah sit where you like. On set, layed tables, bottles of water, 1@table, we thought they're gratis as didn't ask 4water but if we had, we would've asked for a jug of tap water, that would've been what we wanted. We opened & poured the water in 3 glasses betwyus which finished the 70cl bottle. Only at the end in the bill, we'd been charged £3:50p for this +10%! I objected, we did not request this! He, the miserable , unfriendly owner / manager Raj said well you opened it, nothing is free! The nice men who we'd met earlier came in & they seated on the other side of the bar, we said they'd recommended them & guided us to them & said that we could get a complimentary drink or discount, the owner / manager said no nothing is free, we don't give anything as a thank you for your custom or their 12 years of custom, he said in face they charge them more ! I was beginning to get a not very good impression, I said to the manager Raj, why can't you smile ? We kept smiling at the staff & being very pleasant indeed, I said a smile doesn't hurt & it improves relationships, he agreed & cracked half a smile on one side of his mouth in a jokey reluctant manner. We placed our order & the food arrived, my 2 friends were happy with their meals I think, well one was anyway, I didn't like mine, it was nothing, not special, not tasty, just plain, below average. The Only good thing I can say about this place was the new member of staff they had who's only been with them about a day, over from Bangladesh as family friends to commute to study at University in London, he's called Asad, we are Christians & & we struck up a very interesting conversation with him as a Muslim about God, religion, faith, the Bible, Qua'an & the conditions of the World, etc. That was the only enjoyable factor, such a nice young man. When it got to about 10:15pm they started trying to clear our plates before we had finished & standing directly behind us waiting for us to finish which made me feel most uncomfortable, he said the porter was waiting to finish washing up, they'd only had us 5 customers or so all evening! Even though their website says they close @23:30, they were trying to get us out @22:15, I finished & handed my plate, he presented the unitemised bill, I like to see how it is tallied up, just the total of £71:60p, my friend suggested I add 10% tip so I paid £78:60p without knowing that was correct, we'd only had 5 pints of beer each at £4:50 / £4:95 & 3 mains, 2 rice, 1 nan & even the 3 single poppadoms with relishes weren't complimentary, they must've cost more than £4:00, most Indian restaurants I've ever been to, give a pile of popodoms & even top them up, they restrict it to 1 per head unless ask for more & charge. They are Very mean indeed ! V. Unfriendly, money grabbing. We agree placing water bottles on tables is sly, cunning trick 2mislead us it's given, we use & get charged unknowing, we don't think 2ask, is free ?! Shouldn't B put on tables ! I'd never pay £3:50 4still water, they'd sparkling but didn't offer us a choice. When we got back home, I vomited violently all night, had no sleep, had the runs for days after, I've never been sick that much !!!
Don't like 4number reasons: friends & I came2 Henley Tue.eve 4/7, hungry, looked 4takeaways, 2 Indian said open -23:30hrs, we spent time perusing menu, decided what wanted, compiled order, phoned, man answered, said they'd closed b4 advertised opening times so next eve my friends wanted 2go here cos set hearts on, couldn't find by Google, passed people on street, 2helpful men knew it, their fav, best here & regular customers 4 12 years! Advised we mention their names 2get discount &/or free complimentary @Bailey's shot,directed, found, these lovely guys said they'd follow after anyway so d see in bit. Arrived, unusual front like house, 2 men said, no smile, unwelcoming:~ "What do you want?"! How rude ! "We've come 4a meal" they led us 2table right @back of long narrow empty restaurant, not 1single customer, only family, we friendly to them. My friend asked could we sit@front near window? They said yeah sit where you like. On set, layed tables, bottles of water, 1@table, we thought they're gratis as didn't ask 4water but if we had, we would've asked for a jug of tap water, that would've been what we wanted. We opened & poured the water in 3 glasses betwyus which finished the 70cl bottle. Only at the end in the bill, we'd been charged £3:50p for this +10%! I objected, we did not request this! He, the miserable , unfriendly owner / manager Raj said well you opened it, nothing is free! The nice men who we'd met earlier came in & they seated on the other side of the bar, we said they'd recommended them & guided us to them & said that we could get a complimentary drink or discount, the owner / manager said no nothing is free, we don't give anything as a thank you for your custom or their 12 years of custom, he said in face they charge them more ! I was beginning to get a not very good impression, I said to the manager Raj, why can't you smile ? We kept smiling at the staff & being very pleasant indeed, I said a smile doesn't hurt & it improves relationships, he agreed & cracked half a smile on one side of his mouth in a jokey reluctant manner. We placed our order & the food arrived, my 2 friends were happy with their meals I think, well one was anyway, I didn't like mine, it was nothing, not special, not tasty, just plain, below average. The Only good thing I can say about this place was the new member of staff they had who's only been with them about a day, over from Bangladesh as family friends to commute to study at University in London, he's called Asad, we are Christians & & we struck up a very interesting conversation with him as a Muslim about God, religion, faith, the Bible, Qua'an & the conditions of the World, etc. That was the only enjoyable factor, such a nice young man. When it got to about 10:15pm they started trying to clear our plates before we had finished & standing directly behind us waiting for us to finish which made me feel most uncomfortable, he said the porter was waiting to finish washing up, they'd only had us 5 customers or so all evening! Even though their website says they close @23:30, they were trying to get us out @22:15, I finished & handed my plate, he presented the unitemised bill, I like to see how it is tallied up, just the total of £71:60p, my friend suggested I add 10% tip so I paid £78:60p without knowing that was correct, we'd only had 5 pints of beer each at £4:50 / £4:95 & 3 mains, 2 rice, 1 nan & even the 3 single poppadoms with relishes weren't complimentary, they must've cost more than £4:00, most Indian restaurants I've ever been to, give a pile of popodoms & even top them up, they restrict it to 1 per head unless ask for more & charge. They are Very mean indeed ! V. Unfriendly, money grabbing. We agree placing water bottles on tables is sly, cunning trick 2mislead us it's given, we use & get charged unknowing, we don't think 2ask, is free ?! Shouldn't B put on tables ! I'd never pay £3:50 4still water, they'd sparkling but didn't offer us a choice. When we got back home, I vomited violently all night, had no sleep, had the runs for days after, I've never been sick that much !!!