Reviews by afinlr
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They send out invalid voucher codes
Posted by afinlr
in Newcastle
on Tuesday, 12 Mar 2024.
Serenata send out voucher codes on cards with their gifts to tempt recipients to become customers. I tried to use the voucher code I received but it was invalid and even when I contacted them they would not honour it. They said they would give a refund to the equivalent amount after purchasing at the full price but this is not what was promised on their advertising and is extra hassle.
Great value pond liner
Posted by afinlr
in Northumberland
on Wednesday, 16 Sep 2020.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Searched for pond liners and the Swell ones seemed very reasonable in comparison to other companies. Ordered last week and the liner was delivered in a 1 hour time slot within 48 hours. Chose a liner with underlay. Installed it over the weekend and am very happy. Would recommend.
Searched for pond liners and the Swell ones seemed very reasonable in comparison to other companies. Ordered last week and the liner was delivered in a 1 hour time slot within 48 hours. Chose a liner with underlay. Installed it over the weekend and am very happy. Would recommend.
Excellent Customer Service
Posted by afinlr
in UK
on Wednesday, 22 Nov 2017.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Would definitely recommend as the customer service has been excellent. Long warranty.
Would definitely recommend as the customer service has been excellent. Long warranty.
Beautiful Products
Posted by afinlr
in UK
on Wednesday, 09 May 2012.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
This is a great site for gifts and products to make your house look beautiful. The products are provided by a wide range of suppliers but sold on one site.
This is a great site for gifts and products to make your house look beautiful. The products are provided by a wide range of suppliers but sold on one site.
M&Co
Posted by afinlr
in UK
on Thursday, 30 Jun 2011.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I hadn't visited M&Co for a long time as it seemed a bit frumpy last time I was in one of the stores. But I've just had a look at the website and I'm really impressed by the huge range on offer, good prices and free delivery over �40 offer. Will update this review after I receive my items with a review of the order process but so far it's a thumbs up.
I hadn't visited M&Co for a long time as it seemed a bit frumpy last time I was in one of the stores. But I've just had a look at the website and I'm really impressed by the huge range on offer, good prices and free delivery over �40 offer. Will update this review after I receive my items with a review of the order process but so far it's a thumbs up.
Expedia Refund Policy - Has Anyone Ever Received Their Refund?
Posted by afinlr
in UK
on Wednesday, 27 Oct 2010.
This review was last edited on Tuesday, 25 Jan 2011 by afinlr .
This review was last edited on Tuesday, 25 Jan 2011 by afinlr .
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Update: I asked for my refund on the 24th October 2010. It is now 25th January 2011 and I have still not received my refund. Even though I have email evidence that I requested my refund in October, Expedia say they have never been asked for a refund and therefore they will refund me in 12 weeks time. Please be careful before using this site as their customer service is appalling.
I have used them several times with no problems before but it is when things do go wrong that you get a true sense of a company's customer service and I will never be using them again and would advise others to be very wary.
See these sites for more reviews of how Expedia handle complaints:
http://www.reviewcentre.com/reviews8022.html
http://expedia.pissedconsumer.com
http://www.consumeraffairs.com/travel/expedia_air_reservations.html
http://www.customerservicescoreboard.com/Expedia?&mes=comment
--------------------
I buy flight tickets from Expedia because I can get a single ticket for two flights - one from a scheduled airline and one from a low cost airline. The single ticket means that the are no extra baggage charges for either flight and my bags can be checked straight through.
However, my recent ticket had to be cancelled because the flight times were changed by the airline which made them unacceptable. I was told that I would get a full refund, but that it would take 2 to 12 weeks for the refund! This is against European regulations which state that money for caancelled flights should be refunded within 7 days.
Expedia also did not tell me about the cancelled flights until I queried the strange message on my account that said they were still waiting to hear from the airlines whether my flights were still available at the price I had paid.
Update: I asked for my refund on the 24th October 2010. It is now 25th January 2011 and I have still not received my refund. Even though I have email evidence that I requested my refund in October, Expedia say they have never been asked for a refund and therefore they will refund me in 12 weeks time. Please be careful before using this site as their customer service is appalling.
I have used them several times with no problems before but it is when things do go wrong that you get a true sense of a company's customer service and I will never be using them again and would advise others to be very wary.
See these sites for more reviews of how Expedia handle complaints:
http://www.reviewcentre.com/reviews8022.html
http://expedia.pissedconsumer.com
http://www.consumeraffairs.com/travel/expedia_air_reservations.html
http://www.customerservicescoreboard.com/Expedia?&mes=comment
--------------------
I buy flight tickets from Expedia because I can get a single ticket for two flights - one from a scheduled airline and one from a low cost airline. The single ticket means that the are no extra baggage charges for either flight and my bags can be checked straight through.
However, my recent ticket had to be cancelled because the flight times were changed by the airline which made them unacceptable. I was told that I would get a full refund, but that it would take 2 to 12 weeks for the refund! This is against European regulations which state that money for caancelled flights should be refunded within 7 days.
Expedia also did not tell me about the cancelled flights until I queried the strange message on my account that said they were still waiting to hear from the airlines whether my flights were still available at the price I had paid.
No free returns in the sale
Posted by afinlr
in UK
on Wednesday, 05 Jan 2011.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Oh Boden, I'm so disappointed. Your customer service has been excellent in the past and I've always been happy to order knowing that returns are free. But not any more.
Oh Boden, I'm so disappointed. Your customer service has been excellent in the past and I've always been happy to order knowing that returns are free. But not any more.
Strange Sizes
Posted by afinlr
in UK
on Wednesday, 05 Jan 2011.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It's difficult buying from La Senza online because the sizes are so inconsistent across the products. However, you can return items that don't fit to a La Senza store easily - so the solution would seem to be to order a range of sizes and just keep the one that fits.
It's difficult buying from La Senza online because the sizes are so inconsistent across the products. However, you can return items that don't fit to a La Senza store easily - so the solution would seem to be to order a range of sizes and just keep the one that fits.
Very stressful and expensive experience
Posted by afinlr
in UK
on Thursday, 14 Oct 2010.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
My parents bought an Apropos conservatory in 2007 and the experience has not been good. The conservatory is beautiful but it leaked immediately and has continued leaking ever since. Apropos have tried to fix the leaks many times but without success. The most annoying thing is that they only bought it to replace an old conservatory that was leaking.
My parents bought an Apropos conservatory in 2007 and the experience has not been good. The conservatory is beautiful but it leaked immediately and has continued leaking ever since. Apropos have tried to fix the leaks many times but without success. The most annoying thing is that they only bought it to replace an old conservatory that was leaking.
No customer service...
Posted by afinlr
in Italy
on Thursday, 07 Aug 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.