Reviews by sarah catt
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nabru large sofabed
Posted by sarah catt
in Herts
on Monday, 16 Feb 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
One of the most uncomfortable nights we've spent. The sofa itself sturdy and solid, but when using the bed, we rolled into the middle and the bar undreneath was hard. The company have offered 70% refund as 1 week past the 2 week comfort refund. Sofabed cost �434 so very disappointed. We now have a sofabed that nobody can sleep on which rather defeats the object.
One of the most uncomfortable nights we've spent. The sofa itself sturdy and solid, but when using the bed, we rolled into the middle and the bar undreneath was hard. The company have offered 70% refund as 1 week past the 2 week comfort refund. Sofabed cost �434 so very disappointed. We now have a sofabed that nobody can sleep on which rather defeats the object.
Reply by Nabru:
Thoughts on Sarah�s review from the company:
1. We currently sell around 400 sofa beds per month, the vast majority of our customers are happy with the beds. We get about one return of a bed every month or two for comfort reasons. Obviously, we�d prefer it if everybody was happy!
2. We offer a two week no quibble free refund policy. Outside that period we will review refunds and complaints on a case by case basis. In this case we offered to take a look at the bed or take the product back at her option. She chose the latter.
3. We buy our sofa beds from Europe�s largest manufacturer of mechanisms. There are literally 100�s of thousands of them in service across Europe.
Thoughts on Sarah�s review from the company:
1. We currently sell around 400 sofa beds per month, the vast majority of our customers are happy with the beds. We get about one return of a bed every month or two for comfort reasons. Obviously, we�d prefer it if everybody was happy!
2. We offer a two week no quibble free refund policy. Outside that period we will review refunds and complaints on a case by case basis. In this case we offered to take a look at the bed or take the product back at her option. She chose the latter.
3. We buy our sofa beds from Europe�s largest manufacturer of mechanisms. There are literally 100�s of thousands of them in service across Europe.