This is a feed of the latest reviews in Supermarkets on TheUKHighStreet.com. https://www.theukhighstreet.com/rss/rss_catreviews_29 Mon, 18 Dec 2023 12:00:00 GMT //static.theukhighstreet.net/images/tinylogo.jpg https://www.theukhighstreet.com/rss/rss_catreviews_29 UK High Street Shops and Services 120 60 I had a delivery booked for this evening (Saturday 16th December). Order number 3281-5176-28. Unfortunately myself and my partner tested positive for Covid this morning so I contacted Tesco Customer Servcies to see if there was a way that your driver could make the delivery without coming into contact with me or my partner. The person I spoke to said she would phone the store and ask the driver if they would be prepared to open the patio door, lean in, and put the shopping on the couch (which is right by the patio door). The driver would not have needed to enter the property. I got a call from Natalie, who is a dot com manager at the Ebbw Vale store, at around 12pm on Saturday 16th December. She told me she wasn't prepared to ask the driver if they would object to leaving the shopping on the couch. I asked if she would allow the shopping to be left in trays outside my house and she told me that was against Tesco policy. I asked if she could send the driver with bags or boxes (as an exception to the usual rule) because of the circumstances, and she said no. She told me the only way to proceed would be for me to put bags outside the house so the driver could put the shopping in there. I told her I didn't have enough bags to contain all the shopping (it was a large shop) I told her that my partner and I were very ill and that we had no food in the house. I told her that because of her inflexible attitude we would be compelled to go to a food store ourselves (even though we can hardly stand and the nearest store is 20 miles away) and infect other people in the store. She said she could ask the driver to leave the food on the ground outside the house (without any protection). I was sobbing by this point because of the desperate nature of the situation, I told her it was muddy and dirty outside the house and I wasn't happy for the food to be left in the mud. At this point she told me I was being unreasonable and hung up the phone. She then immediately cancelled the order without my asking her to. This has left myself and my partner is a terrible situation. If Natalie had not hung up the phone and cancelled the order I would have asked her to ask the driver to leave the food on a blanket on the ground outside or on the back seat of my partner's car. As things are, we don't know what to do. The delivery that Natalie cancelled contained medication for our symptoms and covid tests as well as food and other essentials. There is no-where nearby that we can get these things. Where I live is very rural and the nearest supermarket is around an hour's drive away. There are no delivery slots available with Tesco or Asda (the only other store that might deliver here) until after Christmas. I believe that Natalie must have known this and that she cancelled the order out of vindictiveness (knowing that there could have been a solution that enabled me to get my delivery tonight). Her attitude had been obstructive and hostile from the beginning of our conversation. I saw from my email inbox that my shopping had already been picked and paid for so I called 0330 123 4055 in the hope that the cancellation could be reversed and the delivery reinstated (it had only been a few minutes since the cancellation confirmation was sent). The person I spoke to then (he didn't tell me his name) repeated what Natalie had told me and said there was nothing he could do. I was very upset at this point and asked how I could get to speak to a manager. He told me he was a manager and hung up the phone. I phoned back immediately and spoke to someone called Brad. He was not rude and hostile in the same way as Natalie and the man I spoke to previously on the helpline, but he reiterated that nothing could be done and all of this was Tesco policy. I will be taking every opportunity I can find (online forums/social media etc) to warn other Tesco customers about what will happen if they try to protect Tesco delivery drivers by forewarning customer services that they have Covid. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=543361 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=543361 Mon, 18 Dec 2023 12:00:00 GMT i needed a sim for my phone and they were so helpful helping me put the sim in my phone and setting it up even when i showed them my autism spectrum card if anyone see how tesco are doing the best job helping others and doing the best job they can they are really good at what there doing thursday night was good i got help i needed. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=517194 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=517194 Sat, 15 Jan 2022 12:00:00 GMT Tesco's in Fortune Green Road gets high marks for its customer service. I've been shopping there for years and the staff is superb: professional, courteous, well informed, always helpful and greets me with a smile. Prices have gone up and, actually, Waitrose is cheaper than Tesco's on many items, but that does not take away from the brilliant staff who work at the Fortune Green location. Always a pleasure for me to go in and say hello. https://www.theukhighstreet.com/perl/review.cgi?ReviewID=516071 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=516071 Sat, 01 Jan 2022 12:00:00 GMT Can't wait up to 6 hours for late night delivery.hopless https://www.theukhighstreet.com/perl/review.cgi?ReviewID=514555 https://www.theukhighstreet.com/perl/review.cgi?ReviewID=514555 Fri, 17 Dec 2021 12:00:00 GMT