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Virgin Media in Leeds

virgin media Virgin Media is the UK's number 1 provider of superfast broadband, TV with TiVo in stunning HD and home phone services. And you don't need a dish because it all comes through their fibreoptic cables!

Street Address: 29 Commercial St, Leeds
Nearest Town: Leeds
Country: England

Full Address: Virgin Media, 29 Commercial St, Leeds LS1 6HH, UK

Phone: 0113 245 1230
Website: www.virginmedia.com

Open Now!
Opening Hours:
Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 11:00 AM – 5:00 PM

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View all stores in: Leeds


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photo Review by Connor H on Friday the 19 of January, 3008694 at 4:45 am
Rating: 1 out of 5 stars
Wanted to speak to somebody in person to cancel my contract after having the overseas call centre purposely cut off my call twice. As with all stores like this, their focus is on sales - all existing customers are left to deal with horrendous, poorly trained call centres. Virgin seem to have quite a big network service problem with incoming calls/texts not coming through. Woman on the phone said this is a 'common' problem they have. I cannot believe the blasé attitude they seem to have to an error which is so fundamental to any customer.

photo Review by Debbie Stapleton on Monday the 4 of December, 2017 at 3:29 pm
Rating: 1 out of 5 stars
Very rude and unhelpful. Told me they couldn't help transfer my data to my phone and that it was my job to do it myself. They said I would have to pay. I said I wasn't told that when I upgraded and he said no they don't have to tell you! I have never disliked a company so much.

photo Review by Henning Weich on Friday the 3 of February, 2017 at 5:58 pm
Rating: 1 out of 5 stars
The poor service is really shocking. The staff seemed not very interested and gave me obviously wrong information. Asking if they can top up my mobile and getting extra data volume, one member of staff told me that this is not how it works. "I can not top up data volume. This would be not possible at all with virgin". So i had to do it online and all without problems. So it is possible. I think he just gave me the wrong information just because he was not in the mood to help...

photo Review by 4drenocrom0 on Tuesday the 16 of May, 2017 at 2:05 pm
Rating: 1 out of 5 stars
Staff absolutely horrible. They don t have a clue avout what they doing. Worst customer service ever

photo Review by janet parker on Wednesday the 29 of March, 2017 at 8:34 am
Rating: 1 out of 5 stars
Had a problem with my virgin phone so called into this shop. Basically told go to carphone warehouse pay ten pound and they will sort it. Not interested at all the customer service is disgusting i dont know why they bother to keep this shop open. My friend also went in with a problem with his phone told go to argos for new sim. Are theys people working for carphone warehouse or argos i wonder.




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