Search Results for Hamble-Oak-Caramel-Leather in Reviews
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Review of Lands' End - Plus Size Clothing
Posted by TrustedShops User
on Sunday, 03 Jan 2021.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Some items I have ordered, I have to send back, ordered size five winter slippers it was to small, also ordered leather gloves that suppose to be my size but were to tight, ordered next size of the gloves, but it was the same exact fit have to send it both back.
DELIVERY: EXCELLENT
GOODS: GOOD
SERVICE: EXCELLENT
Some items I have ordered, I have to send back, ordered size five winter slippers it was to small, also ordered leather gloves that suppose to be my size but were to tight, ordered next size of the gloves, but it was the same exact fit have to send it both back.
DELIVERY: EXCELLENT
GOODS: GOOD
SERVICE: EXCELLENT
Worst customer service ever - genuine leather was fake!
Posted by flikflak
on Tuesday, 02 Jun 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Bought a hand bag online that was described as being genuine leather. After having used it for a week, I discover that it is made of fake leather - I can�t stand cheap fake leather bags! To be absolutely sure, I took it to a leather specialist and let him cut a small hole in the lining so he can see the back side of the "leather" - it is fake leather.
I then contact Urban Outfit's customer service online, and explains everything. But they refuse to accept a return because the bag now has been �damaged� with the hole in the lining. I explain again that the bag already had been used for a week so they could not put it up for sale again anyway - they don�t care.
I got no excuse or anything else for the mistakes they've made, even though they now have changed the description of the text on their website.
I will never buy from Urban Outfit's again!
�Owner of a cheap plastic bag�
Bought a hand bag online that was described as being genuine leather. After having used it for a week, I discover that it is made of fake leather - I can�t stand cheap fake leather bags! To be absolutely sure, I took it to a leather specialist and let him cut a small hole in the lining so he can see the back side of the "leather" - it is fake leather.
I then contact Urban Outfit's customer service online, and explains everything. But they refuse to accept a return because the bag now has been �damaged� with the hole in the lining. I explain again that the bag already had been used for a week so they could not put it up for sale again anyway - they don�t care.
I got no excuse or anything else for the mistakes they've made, even though they now have changed the description of the text on their website.
I will never buy from Urban Outfit's again!
�Owner of a cheap plastic bag�
No quality control, abysmal customer service
Posted by rich
in Devon
on Friday, 03 Oct 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Paid in full for two matching leather sofas on 01 July which were supposed to be in a sale, finally delivered 09 September. One totally the wrong colour and one broken. E-mails and letters unanswered. Customer services hung up on me when I asked to speak to a manager. Still no satisfacton. I would never risk shopping with them again.
Paid in full for two matching leather sofas on 01 July which were supposed to be in a sale, finally delivered 09 September. One totally the wrong colour and one broken. E-mails and letters unanswered. Customer services hung up on me when I asked to speak to a manager. Still no satisfacton. I would never risk shopping with them again.