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Computer Exchange is the country's largest independent video games retailer. They buy and sell games, DVDs and hardware.


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Review of CeX in London 2 out of 10 new

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Posted by Arthur Matthews on Sunday, 10 Dec 2017.

Don’t buy a £500 phone from CeX as after two months the volume up bottom got stuck and stopped working but I didn’t receive a refund or a repair as it counts as customer care apparently even though there are no cracks or damage to the phone that had been done.
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Review of CeX in Bury 2 out of 10 new

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Posted by Mooni Shadow on Saturday, 09 Dec 2017.

Staff seem very withdrawn hardly any communication even when you buy something not even how much the item is verbally. Hardly any atmosphere in that shop or good vibes the staff just look at their shoes all day what need a polish
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Review of CeX in London 2 out of 10 new

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Posted by juan def on Thursday, 07 Dec 2017.

They give rock bottom prices for bramd new sealed phones. They pay you crack head prices. What an insult.
Never again.
They pay £9 less than other CEX branches.
Get yourself an ebay account and dont help these skanks!
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Review of CeX in Manchester 8 out of 10 new

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Posted by Tony Ogden on Wednesday, 06 Dec 2017.

Staff were pleasant enough and want that busy when I went there so overall I had a good experience
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Review of CeX in Wythenshawe 2 out of 10

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Posted by Les Evans on Thursday, 30 Nov 2017.

sells games that don,t work then put,s them back for sale very poor customer service don,t recommend wythenshawe cex.
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Review of CeX in Blackpool 2 out of 10

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Posted by Joanne Reid Williams on Thursday, 16 Nov 2017.

CeX Review

What a horrendous place to shop!

The staff were rude, obnoxious & used such a demeaning manner whilst speaking to me. They spoke to me as if I was an imbecile. I am disabled & use a wheel chair, but there is nothing wrong with my mind & I do not appreciate such tones being used.

I got information from their website & took my items in to trade. I took in the “acceptable” ID from their website & took a 25 minute, self propelling wheelchair trip to get to the Blackpool store. It was not an easy route due to roadworks. When I got there I was tired & sore. I gave over my ID only to be told that it was unacceptable, in fact they claimed that the local authority had set them out guidelines which differ from the website. She spoke with the woman standing beside her, as she seemed to be unsure of what she was saying & they both made the same claim about Blackpool Council.

When I asked why there was nothing on the website that stated that different stores may require different forms of ID, I was told “There are too many stores to put such info on the website”

I asked to speak with a manager and I was told in an abusive tone that the manager was not in & that she would not give me their name. I asked for her name as I plan to take this further & I was told that I did not need to know her name. At this point my husband stated that by law I am allowed to know who I am dealing with & who is the manager. And asked why she was wearing a name badge if we were not allowed to know her name, she said she wore it for personal reasons???

When I asked to speak with the person in charge on that day I was told that she was the supervisor. REALLY??? A supervisor who doesn’t know the information that she is giving? A supervisor who discriminates against the disabled? A supervisor who feels it ok to withhold pertinent information from customers???

If this is how those in charge act, what hope is there for the staff? Customer service training is clearly on the same level as dress sense with this company & I for one will not be back in their store.

Thankfully, with help I got to Cash Converters on Church Street, Blackpool & the staff were, helpful, well presented, happy to provide names & disability friendly.

AVOID CeX at ALL COSTS

Have given 1 star because I have to, not because I want to.
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CeX has 20 stores in the UK in our database.



map
More details Accrington: CeX, 48 Broadway, Accrington
More details Altrincham: CeX, Stamford Quarter, 18 George Street, Altrincham
More details Ashton-Under-Lyne: CeX, 28 Staveleigh Mall, Ladysmith Shopping Centre, Ashton-under-Lyne
More details Blackburn: CeX, 31 Northgate, Blackburn
More details Blackpool: CeX, 20-22 Adelaide Street West, Blackpool
More details Bolton: CeX, 23-25 Newport Street, Bolton
More details Burnley: CeX, 43, St James's Street, Charter walk Shopping Centre, Burnley
More details Bury: CeX, 24-26 Princess Parade, The Mill Gate Centre, Bury
More details Chorley: CeX, 3 Chapel Street, Chorley
More details Hanley: CeX, 59 Stafford Street, Stoke-on-Trent
More details Lewisham: CeX, 88 Lewisham High Street, London
More details Manchester: CeX, 50, Market Street, Manchester
More details Nottingham: cex, 41A Derby Road, Nottingham
More details Oldham: CeX, 6 High Street, Oldham
More details Perth: CeX, 36/42, St Johns Shopping Centre, King Edward Street, Perth
More details Rochdale: CeX, 47 Yorkshire Street, Rochdale
More details Salford: CeX, 56 Fitzgerald Way, Salford
More details Stockport: CeX, 88-90 Prince's Street, Stockport, Cheshire
More details Windsor: CeX, 96 Peascod Street, Windsor
More details Wythenshawe: CeX, 18 The Birtles, Wythenshawe, Manchester


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User Opinions of CeX

Average guest rating:
(16 votes).
Average review rating:
(100 votes).
Overall average rating:
(116 votes).

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CeX is currently ranked 894 in the directory.
Last month its rank was 1016.

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