Posted by Jonathan
on Wednesday, 23 Dec 2015.
Just walked through door and female assistant asked if I was ok? I walked to the machine I wanted to print from and this woman followed me, asking what sort of phone I had. It is a camera, not a phone. She then told me I could not use the machine I selected as there was a job running on it. I was escorted to an old Kodak machine in the middle of the shop.
I had two lots of prints to do. Barely had the receipt came from the machine, when the assistant quoted what my order was. I told her I had another order to do...
After the second order receipt came out, she pounced again. This time I paid. I had a further order to do, but felt like I was being pushed on.
I was trying to put my photos in order, when the female assistant leant across me and inserted a camera card into the machine I was still standing at.
I gathered my photos and left the store.
The service, in my opinion, was rude and unhelpful. I will not use the Skegness Store again, even if it means paying more for my photos elsewhere.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Useless for ID photos. Photos were rejected by passport office because background was too dark and blue instead of plain white. When I paid for photos I was ensured all id photos taken by them meet government standards...
Posted by Seda
in Waltham Cross
on Thursday, 25 Jul 2013.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. I just have been in one of your shops in Waltham Cross Herts. The assistant girl was so rude - I asked her nicely if she can print a picture. She was so rude I told her to leave it. She was behaving like I was doing something wrong. All I wanted was to have a picture printed. I don't think I will ever go to that shop again or recommend it to anyone. I'm very upset with the service I received. That wasn't good customer service. Thank you.
Posted by heatonian
on Wednesday, 02 Sep 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. For the last 5 years I have downloaded my digital photos for printing at the shop, taken my receipt and returned 2 days later to collect and pay. Yesterday I went to leave with my receipt and was summoned back as if I had stolen something. I was then made to pay in advance. When I said I had never done this before I was told it was the new policy. When I suggested it would be helpful to let customers know this before rather than shouting at them I received blank looks. The staff in the shop used to be quite reasonable but recently seem to have been replaced (edited). I will not be using the shop again. I am putting my review here because the complaints e-mail doesn't work.