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Reviews of River Island

River Island

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Review of River Island in Plymouth 2 out of 10 new

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Posted by Becky Mecrate on Saturday, 23 Sep 2017.

Be warned the manager of this shop is completely ignorant regarding Consumer rights and turned away my 16 year old daughter who had bought a faulty pair of trousers online the previous week (see picture) and was entitled to return them for a full refund. My daughter was very upset by this and didn't know her rights. I think because my daughter was clearly young the manager thought she could get away with this and when I rang customer services to report this they actually offered her "free next day postage" on her next order and said I could take the trousers back for a refund - the nearest shop is 8 miles away! I am waiting for my daughter to receive a letter of apology from the manager.
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Review of River Island in London 8 out of 10 new

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Posted by Mac Miah on Thursday, 14 Sep 2017.

Good store. Always come here in the sales. As you will get a good bargain or 2. Handy as it's in Westfield so plenty of parking space and lots of shops and restaurants too.
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Review of River Island in Brierley Hill 10 out of 10

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Posted by Moosa Rehman on Monday, 11 Sep 2017.

Amazed at the quality of customer service by employee sanya
Helped me with all my shopping needs and walked out with a big smile on my face
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Review of River Island in London 2 out of 10

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Posted by M Bee on Saturday, 09 Sep 2017.

Poor customer service. Left shoe gave me a nasty cut.. while the right one is fine. Manager accused me of having uneven feet. I'm turning this into a formal complaint. Unacceptable! Disgusting really
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Review of River Island in London 2 out of 10

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Posted by Amarie Fenty on Saturday, 09 Sep 2017.

Every time I visit this store, the black lady that looks like Denise from eastenders always follows me around the store as if I were to steal however never offers good customer service by asking if I need any help. Very disappointing as the store has great clothes. I do not visit this store anymore as well as many other people I know due to her appalling customer service. I was made to feel very uncomfortable shopping in this store, It's racial profiling, intimidating and borderline aggressive.
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Review Summary



River Island has received a rating of 7.51 out of 10 based on 212 user reviews.


User Opinions of River Island

Average guest rating:
(65 votes).
Average review rating:
(212 votes).
Overall average rating:
(277 votes).

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