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Zara is a Spanish retail chain that has stores all over the world. It is now selling online.

For similar sites selling online, you might like to try Promod, French Connection, Joules, M&Co, Wallis, Uniqlo, Boden, Republic, Peacocks, La Redoute, Dorothy Perkins, House of Fraser.


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Review of Zara in Stratford 2 out of 10

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Posted by R Martin on Tuesday, 12 Apr 2016.

Staff are awful in here. Especially on mens section upstairs. Talk amongst themselves don't look at people who are paying thir wages. Sqash as my head as they can in small bag. Truly awful
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Review of Zara in Stratford 4 out of 10

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Posted by Louise Andrée Douglas on Sunday, 13 Mar 2016.

I love Zara normally - can't fault the stock or the quality really for the price, but the service in this particular store is absolutely dreadful.

Super super slow staff- the queues are always ridiculous and the staff just mumble or bark orders.

I once spent 30min in the queue and eventually had to leave the items behind and go- they served TWO customers Zinzu the 30minutes.

If you ask for help or assistance , they clearly cannot be bothered and always come across miserable. I guess Zara know that their clothes will sell regardless so have not invested in good customer service.

Order online or visit the Covent Garden store where the staff are much more friendly.
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Review of Zara in Canary Wharf 2 out of 10

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Posted by Sanjok Gurung on Friday, 26 Feb 2016.

I assumed canary wharf Zara would be amazing, but realised the that store is pretty much the worst zara ever. Had to wait 20 + minutes to pick up 1 order I had it online, and staffs don't communicate properly as well.
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Review of Zara in Leeds 2 out of 10

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Posted by Jan Womersley on Friday, 26 Feb 2016.

Queued today for 15 minutes, only 1 pay point open. Then a manager (?) walked to the end of the queue and invited the people at the back of the queue to go to the adjacent area to be served. That left another gentleman and I still waiting to be served. Staff totally oblivious to the fact we had been waiting a long time. I put my items back and walked out . Very poor level of customer service I thought.
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Review of Zara in Canary Wharf 2 out of 10

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Posted by Janice Morgan on Thursday, 18 Feb 2016.

I waited almost 40mins and I was not even in a queue to purchase a dress. No staff at the till all the staffs were doing were running around aimlessly. The staff are rude and don't seem to have any idea of customer service. And most importantly they seem to move very slow or don't seem to care. The worst Zara on the planet. Making me think twice about going into Zara beacuse I get afraid of waiting or dealing with rude staffs.
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Review of Zara in Leeds 2 out of 10

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Posted by Glen Cooper on Friday, 05 Feb 2016.

It says it shuts on a Friday 8 pm it's 7.20 pm we have drove to town paid parking and its shut what's that about ? Wasting people's time and money
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Review of Zara in Leicester 2 out of 10

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Posted by Simone Bater on Thursday, 28 Jan 2016.

shocking

Thursday afternoon 4pm, i could be wrong, but this perhaps is not the busiest selling period in the life a store, phoned leicester twice, ringing for a total of 3 mins 40 each time no-one picked up - rang sheffield again twice - same length of time ringing out each call approx 3 mins so across a time period of over 15 mins I still did not get to speak to anyone - hung up - gave up!

reason i want to talk - to check stock availability before i visit the store, because store stock and sizes offered is so hit and miss i find a visit often ends up being a futile experience as can often be the case, when you arrive they haven't got the item you're looking for, or if they have not in your size.

not usual for me to bother writing a review/complaint but if customer service actually is an ethos that this brand is striving to really achieve, the very thing that drives business from bricks to clicks in spades - Zara you have a long way to go ......................
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Review of Zara Ltd in Kensington 6 out of 10

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Posted by Javier GonzŠlez GonzŠlez-Zabaleta on Sunday, 10 Jan 2016.

The spanish brand has a shop close the High Street Kensington tube station. The shop is good enough to have two women areas, one for kids a one for men. Good prices specially on safes, but in this moments, the assistance has a lower quality.
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Zara Clothing is currently ranked 85 in the directory.
Last month its rank was 269.

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