Search Results for Navsure-N400i-N420i-Europe-Maps-SD-Card in Reviews
Sort by:
Gardening Express
Posted by confusia
in Wiltshire
on Friday, 16 Jul 2010.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I ordered back in May and after a couple of weeks it was obvious my order had been overlooked, though payment taken. I cancelled; then began a long laborious attempt to get my refund. Raising support tickets through their website is the only way to get a quick(ish) response, though finding how to do it is not very obvious. You need to wade through a lot of frequently asked questions first. Last night though I sent an email to [email protected] marking it for the attention of Chris Bonnett (the MD) chasing my refund and it IS now credited back to my credit card. There are numerous replies from Chris Bonnett to other people's tales of woe on the Smarta website if you follow the Gardening Express winning an award link!
I ordered back in May and after a couple of weeks it was obvious my order had been overlooked, though payment taken. I cancelled; then began a long laborious attempt to get my refund. Raising support tickets through their website is the only way to get a quick(ish) response, though finding how to do it is not very obvious. You need to wade through a lot of frequently asked questions first. Last night though I sent an email to [email protected] marking it for the attention of Chris Bonnett (the MD) chasing my refund and it IS now credited back to my credit card. There are numerous replies from Chris Bonnett to other people's tales of woe on the Smarta website if you follow the Gardening Express winning an award link!
Please do not waste your time and money!
Posted by Liv
on Wednesday, 18 Nov 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
In early summer this year I ordered around �80 of plants from the Gardening Express website. After a month of waiting for the plants to arrive I tried to contact the company. I never received a reply to any of my numerous emails and there was never an answer when I called the phone number on their website. Obviously feeling that something was not quite right I googled the company and through websites like this found that I am not the only one to have had problems! I contacted my credit card provider who were great - the money was refunded. I also contacted Trading Standards who logged the complaint but said that unfortunately they cannot investigate a company without a sufficient number of customer complaints. So if you have been unfortunate enough to have had a bad experience, please report it!
What prompted me to post a review all these months later is that on Monday this week I received a newsletter email from Gardening Express asking me to "check out our new and exclusive plants and offers" Of course, they may have changed their ways, but I would not take the risk of finding that out. Why on earth would I want to place another order with a company that basically stole �80 from me?!
In early summer this year I ordered around �80 of plants from the Gardening Express website. After a month of waiting for the plants to arrive I tried to contact the company. I never received a reply to any of my numerous emails and there was never an answer when I called the phone number on their website. Obviously feeling that something was not quite right I googled the company and through websites like this found that I am not the only one to have had problems! I contacted my credit card provider who were great - the money was refunded. I also contacted Trading Standards who logged the complaint but said that unfortunately they cannot investigate a company without a sufficient number of customer complaints. So if you have been unfortunate enough to have had a bad experience, please report it!
What prompted me to post a review all these months later is that on Monday this week I received a newsletter email from Gardening Express asking me to "check out our new and exclusive plants and offers" Of course, they may have changed their ways, but I would not take the risk of finding that out. Why on earth would I want to place another order with a company that basically stole �80 from me?!
How are they still in business?
Posted by Claretta
in London
on Wednesday, 19 Aug 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I can echo everything other posters have said, although my experience has a new wrinkle - having said they would give me a refund (which of course didn't happen), they sent me (on the very same day) a plant which I had not ordered. So I have spent �55 to get one plant which I did not want. I am now pursuing them via my credit card company, and I have a feeling they are going to claim they did fulfill the order. So be warned - if they do send you anything, check it before you sign for the parcel.
I can echo everything other posters have said, although my experience has a new wrinkle - having said they would give me a refund (which of course didn't happen), they sent me (on the very same day) a plant which I had not ordered. So I have spent �55 to get one plant which I did not want. I am now pursuing them via my credit card company, and I have a feeling they are going to claim they did fulfill the order. So be warned - if they do send you anything, check it before you sign for the parcel.
Refund Policy
Posted by nici018
on Tuesday, 30 Dec 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I recently bought a dress during a lunch break in the weymouth store in Debenhams.
I usually NEVER shop in Jane norman and this was a spur of the moment purchase. The dress was reduced to �22.50 from �40 and felt even though I normally hate Jane Norman for this price I could oversee the brand and cut out the label so no one would know which store it was from!!
I wish I had never bought it now, it fitted appallingly!! I am a clear size 8 if not a little smaller-this dress would barely do up around my boobs!!
I then went to return this to the Cardiff store and was told no refunds on sale items. What a completely rubbish policy! This was not mentioned at all to me during the transaction- had it been I defintely would not have bought it as I didn't have time to try it on.
I tried to point out this should be clearly stated if this is such a strict policy and had no help of the girls what so ever! I then sadi fine I will sell it on ebay if they are not going to be helpful- they then continued to shout back at my mother and myself as they didn't like that we were complaining about what is clearly a fault of the stroe for not making it a policy for assistants to mention this to all customers.
I also agree with many of the reviews on this site- the attitudes of the sales assitants stink!! I have worked in retail for nearly 10 years. You have customers who argue and are not happy with refund policies-it comes with the job. if you have any sense, you are polite back apologise and merely take in your stride-YOU DO NOT SHOUT BACK AT CUSTOMERS!
I shall be taking this up further with Debenhams as I do not feel as a customer I have been informed correctly nor treated with any respect at all.
Do not shop at this store- it is cheaply made and only staffed by young girls who should clearly grow up a bit. the power clearly goes to their heads.
I recently bought a dress during a lunch break in the weymouth store in Debenhams.
I usually NEVER shop in Jane norman and this was a spur of the moment purchase. The dress was reduced to �22.50 from �40 and felt even though I normally hate Jane Norman for this price I could oversee the brand and cut out the label so no one would know which store it was from!!
I wish I had never bought it now, it fitted appallingly!! I am a clear size 8 if not a little smaller-this dress would barely do up around my boobs!!
I then went to return this to the Cardiff store and was told no refunds on sale items. What a completely rubbish policy! This was not mentioned at all to me during the transaction- had it been I defintely would not have bought it as I didn't have time to try it on.
I tried to point out this should be clearly stated if this is such a strict policy and had no help of the girls what so ever! I then sadi fine I will sell it on ebay if they are not going to be helpful- they then continued to shout back at my mother and myself as they didn't like that we were complaining about what is clearly a fault of the stroe for not making it a policy for assistants to mention this to all customers.
I also agree with many of the reviews on this site- the attitudes of the sales assitants stink!! I have worked in retail for nearly 10 years. You have customers who argue and are not happy with refund policies-it comes with the job. if you have any sense, you are polite back apologise and merely take in your stride-YOU DO NOT SHOUT BACK AT CUSTOMERS!
I shall be taking this up further with Debenhams as I do not feel as a customer I have been informed correctly nor treated with any respect at all.
Do not shop at this store- it is cheaply made and only staffed by young girls who should clearly grow up a bit. the power clearly goes to their heads.
Cheated by Morrison's supermarket
Posted by senajanes
in Sunderland
on Wednesday, 07 Jan 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Having been a loyal and frequent customer of Morrison's since their store at Seaburn, Sunderland first opened, I'm quite sad that our association has now ended.
The staff there were always pleasant and friendly, but of course thats the North East for you.
The reason I'm boycoting the store is because I feel cheated and conned out of the �20 Xmas voucher offer.
I'd qualified but misunderstood the wording of the scheme and had only kept my 'debit card' till receipt as proof of puchase. The 'rules' just told you to keep the qualifying weeks 'receipts' and didnt make it clear that by 'receipt' they meant the whole itemised lists of the groceries bought (or till roll) as most of us customers would describe it.
Its no consolation but I'm not the only one to find themselves cheated in this way, the staff have had to deal with furious customers all week, some of them very abusive.
Also my phone call to their 'customer services' dept was an absolute waste of time and money.
The young man who eventually answered was possibly a school leaver & clearly completely untrained in customer services. He obviously couldn't have cared less so I've decided to adopt the same attitude.
Probably its done me a favour in the long run, I'm still very angry but if my �70 - �80 a week custom means so little to them then I shall spread it around from now on.
It isn't a problem for me to buy daily elswhere, there are shops a lot nearer to me than Morrisons and it will probably save me money too because I'll think twice and waste less.
Having been a loyal and frequent customer of Morrison's since their store at Seaburn, Sunderland first opened, I'm quite sad that our association has now ended.
The staff there were always pleasant and friendly, but of course thats the North East for you.
The reason I'm boycoting the store is because I feel cheated and conned out of the �20 Xmas voucher offer.
I'd qualified but misunderstood the wording of the scheme and had only kept my 'debit card' till receipt as proof of puchase. The 'rules' just told you to keep the qualifying weeks 'receipts' and didnt make it clear that by 'receipt' they meant the whole itemised lists of the groceries bought (or till roll) as most of us customers would describe it.
Its no consolation but I'm not the only one to find themselves cheated in this way, the staff have had to deal with furious customers all week, some of them very abusive.
Also my phone call to their 'customer services' dept was an absolute waste of time and money.
The young man who eventually answered was possibly a school leaver & clearly completely untrained in customer services. He obviously couldn't have cared less so I've decided to adopt the same attitude.
Probably its done me a favour in the long run, I'm still very angry but if my �70 - �80 a week custom means so little to them then I shall spread it around from now on.
It isn't a problem for me to buy daily elswhere, there are shops a lot nearer to me than Morrisons and it will probably save me money too because I'll think twice and waste less.
No customer service...
Posted by afinlr
in Italy
on Thursday, 07 Aug 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.