Reviews by Sprint
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Time Wasters
Posted by Sprint
in UK
on Monday, 21 Jan 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Made a booking with Alpha Rooms for New Year 2007/2008 back in July 2007. We were advised by them less than three days before travel that the specially chosen hotel was overbooked and we could only be accomodated in a different resort. The different resort did not match our requirements at all. The Terms and Conditions state that this may occur and an alternative be offered in the same resort to the same standard. Alpharooms version of the same resort was to offer an alternative in the same region. Where Alpharooms totally failed was in the administration of this problem, they knew about the overbooking for a whole week before advising us. With less than three days before travel at one of the busiest travel times it was not possible to secure an acceptable alternative and although the accomodation cost was refunded Alpharooms took no responsibility for ruining our new year, and made no apology for sitting on the problem for a week before telling us. They state that they are an accomodation booking service only, that is exactly what you get - don't expect any customer service.
Made a booking with Alpha Rooms for New Year 2007/2008 back in July 2007. We were advised by them less than three days before travel that the specially chosen hotel was overbooked and we could only be accomodated in a different resort. The different resort did not match our requirements at all. The Terms and Conditions state that this may occur and an alternative be offered in the same resort to the same standard. Alpharooms version of the same resort was to offer an alternative in the same region. Where Alpharooms totally failed was in the administration of this problem, they knew about the overbooking for a whole week before advising us. With less than three days before travel at one of the busiest travel times it was not possible to secure an acceptable alternative and although the accomodation cost was refunded Alpharooms took no responsibility for ruining our new year, and made no apology for sitting on the problem for a week before telling us. They state that they are an accomodation booking service only, that is exactly what you get - don't expect any customer service.