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Jane norman rubbish customer services
Posted by bail
in Croydon
on Sunday, 23 Nov 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
MY daughter has paid £30 for a small jane norman short sleeved roll neck jumper - shes 14 and loves her clothes - she wore it the once then notived a big hold in the knitting at the neckline - she still had her reciept so i took it back for a refund for her - they wouldnt refund or exchange and said they wanted to send it all the way to head office for there decision as they didnt think it was a manufacturing fault!!!! i had the biggest row in the world with the 2 girls - its blatant there is a great big hole for everyone to see and the stiching that holds the knitting has come undone - the girls said because it doesnt keep coming undone or running as such its stopped at a point its not a maanufacturing fault ! - give me some strength im fuming !! the item is faulty at the end of the day whether or not the stitiching runs or not ! rubbish rubbish rubbsih shop - its such a shame as jane norman do have some beautiful clothes but if anything goes wrong forget it ! my daughter spent £70 in the shop that day on her hard earned own money shes 14 - they have tucked her up and more or less robbed her of her money ! somethink seriously needs to be done - if i had gone into next there wouldnt even be a question of exchange they would have doneit with no hassles at all - rubbish rubbish shop!
MY daughter has paid £30 for a small jane norman short sleeved roll neck jumper - shes 14 and loves her clothes - she wore it the once then notived a big hold in the knitting at the neckline - she still had her reciept so i took it back for a refund for her - they wouldnt refund or exchange and said they wanted to send it all the way to head office for there decision as they didnt think it was a manufacturing fault!!!! i had the biggest row in the world with the 2 girls - its blatant there is a great big hole for everyone to see and the stiching that holds the knitting has come undone - the girls said because it doesnt keep coming undone or running as such its stopped at a point its not a maanufacturing fault ! - give me some strength im fuming !! the item is faulty at the end of the day whether or not the stitiching runs or not ! rubbish rubbish rubbsih shop - its such a shame as jane norman do have some beautiful clothes but if anything goes wrong forget it ! my daughter spent £70 in the shop that day on her hard earned own money shes 14 - they have tucked her up and more or less robbed her of her money ! somethink seriously needs to be done - if i had gone into next there wouldnt even be a question of exchange they would have doneit with no hassles at all - rubbish rubbish shop!