Reviews by nici018
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Refund Policy
Posted by nici018
on Tuesday, 30 Dec 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I recently bought a dress during a lunch break in the weymouth store in Debenhams.
I usually NEVER shop in Jane norman and this was a spur of the moment purchase. The dress was reduced to £22.50 from £40 and felt even though I normally hate Jane Norman for this price I could oversee the brand and cut out the label so no one would know which store it was from!!
I wish I had never bought it now, it fitted appallingly!! I am a clear size 8 if not a little smaller-this dress would barely do up around my boobs!!
I then went to return this to the Cardiff store and was told no refunds on sale items. What a completely rubbish policy! This was not mentioned at all to me during the transaction- had it been I defintely would not have bought it as I didn't have time to try it on.
I tried to point out this should be clearly stated if this is such a strict policy and had no help of the girls what so ever! I then sadi fine I will sell it on ebay if they are not going to be helpful- they then continued to shout back at my mother and myself as they didn't like that we were complaining about what is clearly a fault of the stroe for not making it a policy for assistants to mention this to all customers.
I also agree with many of the reviews on this site- the attitudes of the sales assitants stink!! I have worked in retail for nearly 10 years. You have customers who argue and are not happy with refund policies-it comes with the job. if you have any sense, you are polite back apologise and merely take in your stride-YOU DO NOT SHOUT BACK AT CUSTOMERS!
I shall be taking this up further with Debenhams as I do not feel as a customer I have been informed correctly nor treated with any respect at all.
Do not shop at this store- it is cheaply made and only staffed by young girls who should clearly grow up a bit. the power clearly goes to their heads.
I recently bought a dress during a lunch break in the weymouth store in Debenhams.
I usually NEVER shop in Jane norman and this was a spur of the moment purchase. The dress was reduced to £22.50 from £40 and felt even though I normally hate Jane Norman for this price I could oversee the brand and cut out the label so no one would know which store it was from!!
I wish I had never bought it now, it fitted appallingly!! I am a clear size 8 if not a little smaller-this dress would barely do up around my boobs!!
I then went to return this to the Cardiff store and was told no refunds on sale items. What a completely rubbish policy! This was not mentioned at all to me during the transaction- had it been I defintely would not have bought it as I didn't have time to try it on.
I tried to point out this should be clearly stated if this is such a strict policy and had no help of the girls what so ever! I then sadi fine I will sell it on ebay if they are not going to be helpful- they then continued to shout back at my mother and myself as they didn't like that we were complaining about what is clearly a fault of the stroe for not making it a policy for assistants to mention this to all customers.
I also agree with many of the reviews on this site- the attitudes of the sales assitants stink!! I have worked in retail for nearly 10 years. You have customers who argue and are not happy with refund policies-it comes with the job. if you have any sense, you are polite back apologise and merely take in your stride-YOU DO NOT SHOUT BACK AT CUSTOMERS!
I shall be taking this up further with Debenhams as I do not feel as a customer I have been informed correctly nor treated with any respect at all.
Do not shop at this store- it is cheaply made and only staffed by young girls who should clearly grow up a bit. the power clearly goes to their heads.