I'm afraid that the Hunkemoller did not correctly label my parcel, causing me to chase down UPS to provide them with full address details. Website layout for address not suitable for UK address layout.
Delivery was late. One of the items I ordered was a bra, which lacks the quality of the same model I've purchased from the actual shop. I bought the same size, however there is a difference. Also the materials used are less stretchy and less soft.
Made order, delivery expected 1-2 days, didn't turn up, customer services ignored 3 emails after 2 weeks, phoned them and they said order hasn't gone through, so I expect a refund next week. Mess about company, awful customer service, no follow up on orders. First and last time I will use them.
Ordered 2 products for my wife. After a few days I'm told my order has been cancelled due to an 'issue with UPS. My order cannot be delivered to my address by UPS. If I wanted to reorder it would be sent to a UPS pickup point. The pickup point is at the end of my road I can't comment directly on the products as I never got to see them but the delivery and customer service was abysmal.
After a week of waiting for the order to be processed after I had been billed for it, I emailed customer service asking what was going on. I was informed that the order was not correctly registered in their system because of a known problem with UPS home delivery. I was told yesterday that my order would be cancelled and the amount refunded. The order is still visible online as processing.
Hunkemöller has received a rating of
8.25 out of
242 user reviews.
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