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Disappointing Experience At Asda Wallington: Extremely Poor Customer Service
Posted by Julian
in London
on Saturday, 12 Aug 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.
Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached V* the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, V was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.
Not only did V fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, V's demeanor fell far short of these expectations.
Moreover, V's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.
What disappointed me the most was V's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, V seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.
I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by V was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.
In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, V. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.
(*This review has been edited to remove the name of the individual employee.)
I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.
Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached V* the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, V was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.
Not only did V fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, V's demeanor fell far short of these expectations.
Moreover, V's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.
What disappointed me the most was V's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, V seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.
I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by V was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.
In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, V. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.
(*This review has been edited to remove the name of the individual employee.)
Asda Wallington Store
Posted by Francas
in London
on Saturday, 18 Mar 2023.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
The asda wallington store is not a good store to work at because it does not comply with their own policies only when it suits them its all about whether your face fits and not about how hard you work how long you have worked for the company or how good you as a absolutely shocking! And you when you try to address the issue with head office or any member of the asda executive team they always always always! Take the side of the managers all that I have said is completely true and unfiltered and soley based on from my own personal experience of years! of working at the asda wallington store.
The asda wallington store is not a good store to work at because it does not comply with their own policies only when it suits them its all about whether your face fits and not about how hard you work how long you have worked for the company or how good you as a absolutely shocking! And you when you try to address the issue with head office or any member of the asda executive team they always always always! Take the side of the managers all that I have said is completely true and unfiltered and soley based on from my own personal experience of years! of working at the asda wallington store.
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