Great selection of well everything. Make up counters packed with loads of different brands and really helpful staff. Plenty of great designer clothes at decent prices. A lovely store set out well bright clean and friendly staff.
I love Fenwick! They have so many choices and their brands are great! They remind me of all the great things that a department store is in the U.S. Unfortunately, the costumer service at the occasion wear department has left me with a horrible experience and they have been very difficult in issuing me a refund. I am very sad to be writing this, however they have left me no choice. I bought a dress from Fenwick Brent Cross but I returned it at Fenwick Bond Street because it was closer to me at the time. Fenwick Bond Street had to send it back to Brent Cross but assured me that I would receive a phone call to refund me with in two to three days. I have attached a receipt for your viewing. I trusted that Fenwick would look after the dress and honour the document that was issued to me. After five days, I followed up about the dress and the refund and I was told that the dress has been deemed "not resellable" and therefore no refund will be issued. They said that Fenwick Bond Street should not have assured me that I will get a refund with out their authorization. How is this my fault?!!! If Fenwick Bond Street made a mistake with that claim than they should take responsibility for that. I should not have to be chasing around managers to speak to in order to get a refund. The dress has been in the Fenwick's position since 23/01/18. Today is 09/02/2018, that is 17 days in their possession and they are claiming that the dress was faulty on my end. When I gave it to Fenwick Bond Street, they inspected it thoroughly and deemed in perfect condition and accepted the dress with a guarantee of a refund. So I expect that Fenwick honours their word and issues me a refund. I have also written to Mr. Mark Fenwick who is the Chairman of Fenwick. I hope this issue will be resolved as soon as possible!
Large department store at the other end o Brent Cross to John Lewis. Over a number of floors with internal escalators and lifts. Disabled friendly. Parking just outside and like all parking at Brent Cross it's free. Lots of fashion items for men, women and children. A number of different eating places scattered about the store.
They have good selection. 2 stars because of customer service, not helpful at all, hard to find the till point, plus I had a awful experience with a very rude consultant. I do not have to take her attitude when I can find the same products in John Lewis.
very mixed feelings about fenwicks in york i have been shopping in there since the mid nineties.sometimes you go in and some staff cant help you enough , other times you go in and they are standing around in groups banging on about rubbish and will straight ignore you. yes its funny that , as the review below i go to browns more now too. i just dont care about being loyal to fenwicks and other ignorant shops no more. have some respect to those that pay your wages . iam suprised its still open in the retail battle of today.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Would like to complain about MAC counter customer assistant. I really wanted to purchase the lipstick but could not choose between shades. Most of the girls were chatting to each other and I had to ask them to move so I can come closer to take a look. Another lady was doing make up, she opened drawers couple of times without even saying anything to me and hitting my leg faster than I could move. Finally when one of the ladies came and asked me if she can help me, I asked to try one of the lipsticks. As soon as I applied she even without looking was saying "yes very nice, beautiful color on you", but I did not like that color. She rolled her eyes and let me choose another one while turning to another lady and started chatting. I did not buy anything, because I felt really unwanted and unwelcome for staff who just waiting to pass the time until store closes. But common, it was 2 hrs before the closing. Will never come there again.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. This shop is now closed down and gone out of business. BIG SHAME WAS A GREAT STORE WITH HISTORY.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written. Love this beautifully old fashioned department store. It has excellent sales and lots of items bought will be lower in price than in other larger chains. So sad that it is closing soon. It will be missed
Fenwicks has received a rating of
6.12 out of
17 user reviews.
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