Do not buy from flannels I bought my wife a £550 pyrenex coat just before Christmas and last week one of the buttons fell off so I went to the Manchester store to see if they could fix it or exchange it after leaving the coat with a sales assistant he said he would call me that day after waiting 4 days I called the store and a jumped up sale assistant said it couldn’t be fix so I said can I get an exchange she said no you can’t have an exchange just glue the button back on yeah ok then will do 🤣 absolute joke shocking service from this circus. And by the way you will be hearing from trading standards as you are in breach of the consumer rights Act 2015.
Great place for away day clobber but it’s always a shame when me and Kieth get blood on them battering other youths and when u get weed stains on the garms but that’s what comes with bieng a lady puller and hard man also a drug dealer and user
Ordered a pair of trainers online which came 3 sizes too small. Took in store for help which was a waste of time... the staff offered no solutions and had no intentions of helping a customer who’s spent a lot of money on a ‘premium product’.
Have been a regular customer at flannels meadowhall since opening last year as it was Van mildert previously (same company). Always been friendly staff and good atmosphere in store. Today however 10/1/18 I was looking at some of the new SS18 stone island garments. While looking I noticed a Fake SI badge on the arm of a Light blue nylon metal overshirt. I could tell this badge was fake immediately and upon further inspection it became more apparent. I am a SI collector and have lots of experience with the brand. I have brought this to the attention of a store assistant (name unknown) he took a look at the back of this badge and claimed it was real and it should be as it is from the factory, I informed him that this is not a real badge as the drop stitch is in the wrong place, the colours were off when comparing to other badges on the shelf’s and the stitched border on the badge should be on the edge not inside the badge. He dismissed this again and repeated it’s from the factory. If this is the case there is another item within the store, a Ice jacket camo house check that had a standard SI badge on the arm and it should be a white limited edition badge. So clearly items are not being checked and sold how they should be. I hope no one buys these items as they are not what they should be. Flannels have lost a loyal customer and it’s a shame really. Thankyou for reading.
Really rude and unhelpful manager-was he so arrogant he couldn’t support the business by suggesting next steps for getting a very expensive jacket which was unavailable on the day. A lovely younger member of staff agreed with me as to how unhelpful and rude his boss is.
Flannels has received a rating of
6.12 out of
34 user reviews.
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