Great experience buying the bike a year ago , and when Ive returned for servicing weve always been impressed on how friendly and helpfull all the staff are . Yesterday (Sunday) I had to take the bike in for a warranty issue , I was dealt with by an extremely busy guy called Joey who sorted it out very quickly and hassle free , so here's just a big thankyou to you all and keep up the good work.
TOLD ME MY BIKE WASNT WORTH REPAIRING....AND THAT IT WOULD NEED OVER £400 DOING TO IT.TRIED TO CONVINCE ME TO BUY A NEW ONE ON 0% FINANCE.... BROUGHT IT TO HALFORDS AND THE DERAILLEUR SCREW WAS JUST BENT AND THE BOTTOM BRACKET NEEDED ADJUSTING....BUNCH OF CHANCERS!!!
Brilliant service. Fab bike selection. Really good workshop. I’m about the least knowledgeable customer possible, and pretty low budget, but they’re fabulously patient, explain things really well, and make sure you get the right bike for your requirements and know as much about it as you want to. Never make you feel like an idiot for not being “a cyclist”. Coffee shop excellent too! Really good cake, good by any standards coffee.
Initially I was cautious, but I've now been using the store for over 10 years. My experience is that their staff members are all knowledgeable, always friendly and genuinely helpful. They know their bikes and what can and cannot be done. I've bought two bikes from them and they helped me choose a third even though, for reasons unconnected to them, I bought that one elsewhere. They still service my new bike, of course. On a previous bike they once put the wrong lubricate on (I'd forgotten to tell them which I wanted). It was no problem. I then watched them painstakingly removing it and re-lub. Their service engineer demonstrated more patience than I would ever have had! This Lancaster retailer is worth going out of you way to use.
I’ve been able to depend on this shop since 1993!! They are well stocked and on the ball, know their stuff and treat you like a good friend, as well as a valued customer! It’s not surprising, the success of this company! ...they have the right ethos and quality service and that’s why customers ‘travel’ to them!! Always going the extra mile... and then some! Thank you!
Leisure Lakes Bikes has received a rating of
9.02 out of
43 user reviews.
User Opinions of Leisure Lakes Bikes
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