I bought a coffee table. After 4 months the wood dried out and one panel split. The company would not exchange or refund though there is supposed to be 1 year warranty. They offered £40 good will gesture and repair which was very visible. Few weeks later it split even more and they promised to replace the plank but when the table returned the splits were just filed down and new ones appeared elsewhere. I have now been told it is supposed to look rustic!
An amazing Thai restaurant with delicious food! After trying other Thai restaurants, this one definitely stands out for its unique blend of fresh ingredients! It has lovely decor and the staff are incredibly friendly! I would definitely recommend the spring rolls and calamari. I will no doubt be visiting again!
They tell before purchase you can cancel an order and get a full refund. It’s been a month and still haven’t seen the refund. The customer service is virtually non-existent - on one will pick up the phone. I have to go down to the store several times to chase the refund. I would strongly advice anyone expects a normal customer service to avoid this store.
Extremely poor customer service. Missing items on delivery and lombok did not tell us in advance. They do not have a lombok employee to speak to when you call to rearrange delivery. They only have a messaging system when you call their number. No-one has called me back for a week and I'm still waiting. As a result, I will only ever buy products from this company on sale to make up for the extremely poor customer service.
Absolutely spalling customer service. Overpriced products. They never deliver when they say they will. You cannot call them directly, only via a third party call centre. They make promises they don't keep. They take your money before shipping your items, then fail to deliver some or all of your items. DON'T BUY FROM LOMBOK, THEY CANNOT BE TRUSTED. THEY'LL TAKE YOUR MONEY AND NOT DELIVER YOUR GOODS. Worst shopping experience of my life!
The first thing I noticed upon visiting lombok was the beautiful decor! The food didn't disappoint either.. I would definitely recommend trying the papaya salad and the spicy chicken wings. Warm and friendly service.. don't think I can fault anything at all! Glad I found this spot and will certainly be back for more
Hands down the best Thai food I have had in London. (Also VEGAN friendly!)
Since the new management this restaurant has seriously upped its game. Impressed by the kind, friendly staff and WOWed by the food. You MUST get the spicy chicken wings and papaya salad - incredible. Chase's Paradise is also a favourite of mine.
Horrible online experience! When you order, they take payment but don't send confirmation emails. Instead, they send you emails saying you haven't completed your purchase even though your account has been debited. If you call them, you can only speak to a call centre messenger service - not Lombok themselves. The messenger can only pass on your message but they do not ever call you back. I have been waiting 4 days now for a response but nothing, even after repeated messages via the call centre. Don't buy from Lombok - THEY WILL RIP YOU OFF AND STEAL YOUR MONEY!
Delicious and authentic Thai food! Since the change of ownership, the improvement in the restaurant has been outstanding. The decor is great with a relaxed atmosphere and the staff very polite.
They have plenty of delicious vegetarian dishes and also lots that can be made vegan. My favourites are the pad Thai (asked to be cooked with no egg), the spring rolls and the red Thai curry.
The cocktails are also delicious!!
Lombok has received a rating of
5.80 out of
10 user reviews.
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