Strategy Maps
Merchant: Oxfam
Merchant's Category: Media> Books
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual "aha!" for executives everywhere who can't figure out why their strategy isn't working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance.
More details from Oxfam
Follow Oxfam to get news updates and products on your homepage.
Oxfam is being followed by 0 people.
Follow Oxfam
Delivery Details
Specific details for this product: No specific details given.General Delivery details for Oxfam:
Oxfam delivers only to the UK
�3.95 flat fee and free returns.
- UK Delivery only
- Free returns
No review added yet - be the first!
Reviews and Comments
If you own this product already, please write a quick review to help others:
Current Special Offer at Oxfam:
Comments and Feedback
This is an experimental quick comments form. Please use it to point out a mistake, tell us about a closed shop or a quick comment about the page you are on. Any comment/feedback left here may be added to the page if it is helpful.
Oxfam
Read more about Oxfam
Shop at Oxfam online! There are the usual Oxfam goodies as well as a huge selection of second hand and vintage clothes, music, dvds, books and homewares. Also find wedding favours, rare books, ceramics, stamps and coins.