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Review of Apple Trafford Centre in Eccles 2 out of 10 new

Posted by M R on Wednesday, 25 Apr 2018.

Upsetting customer service:- I literally started to cry by the end of this last experience with a manager called Chan & three members of staff, one of which smirked during my experience, smiling at another member of staff about the fact I was so upset. I was accused of removing a screen protector which I purchased five days ago, replacing it with one which they do not sell, then asking for a replacement under warranty. I informed them I was not lying. They checked and realised I was not lying but did not apologise for accusing me of being dishonest. They replaced my iPhoneX screen protector under manufacturers recall and said 'because this appears to be minor impact damage, this is good will. We would normally only be able to replace this if it was bubbling or peeling'. My Six Plus then had peeling occurring five days later, so as I was told to do so, I returned to the store to have it replaced under the said warranty. I was also told when it was fitted to not by shy to return if it began to bubble or peel because the fitter was having trouble fitting it. Upon arrival I was told that there was nothing that could be done and that there was no warranty for peeling. After I bought a new screen protector I was then told there is warranty on the screen protector but it was with Belkin who manufacture the product & not apple. That I should take up warranty issues with Belkin. I was only told of the manufacturers warranty 45 minutes after raising my issue, and after I paid for a new screen protector. I first had three members of staff and a manager tell me that the only option was to buy a new screen protector or leave the store. The last three times I have been in this store, the unnecesary abrasions with their staff gave me anxiety attacks. Jay (not a magician) is a diamond of a person and deserves five stars.
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Review of Apple Churchill Square in Brighton 2 out of 10 new

Posted by Alex Suzuki on Wednesday, 25 Apr 2018.

Disgusting store had to get my iPhone replaced and they replaced it with a Chinese version. Took 6 months and the finally realised. They got a new device for me and I called and informed them I will be in on this date but instead they sold it to someone else making me wait another 4 weeks for a new one.


I then brought a macbook from them what over heated and burned my legs they laughed and refused to help even though the device came up with a fan error. I then managed to get a replacement after a nunber of calls but was told that the store will remove my defails and data on the device what didnt happen instead £200 went out of my bank for the repair eveb thought it was replaced. Head office and police informed who sorted it.

This store has disgusting customer service they only want to sell you items instead of helping to repair them unless you pay. I waited 6 months for my iPod to be repaired and was told it was sent to a different person so the finance was refunded.

I also noticed after this review Apple took £50 out of my account for iTunes and app purchases what I haven't used as I don't have the devices so I've listed it as fraudulent to the bank who are investigating Apple.

I since sold all my Apple devices and have gone to Samsung who don't charge for repairs or call you a liar like Apple. My wife has also stopped using Apple.
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Review of Apple Churchill Square in Brighton 10 out of 10 new

Posted by Simon Fairclough on Tuesday, 24 Apr 2018.

A great temple for everything Apple. Very friendly staff. Can get very busy during school holidays and weekends.
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Review of apple store in Bradley Stoke 10 out of 10 new

Posted by John Adesoye on Sunday, 22 Apr 2018.

Went to have a good look at new technologies: I pad pro my favourite......
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Review of Apple Touchwood Centre in Solihull 10 out of 10 new

Posted by Sarah Few on Sunday, 22 Apr 2018.

Went in to purchase a new Mac laptop and was greeted by an employee called Michael who was deaf. He typed everything out on his iPad to me and gave me the best advice and help. Don’t normally leave review but was so pleased and overwhelmed by the attention to detail and help he provided me. Even sorted me out with a discount!
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Review of Apple Trinity Leeds in Leeds 2 out of 10 new

Posted by Edhall x on Sunday, 22 Apr 2018.

Appalling customer service from very rude staff who couldn’t be further from “geniuses”.

Signed onto the iPhone upgrade program and got home to find the screen of my iPhone was broken. Drove all the way back to Leeds the next week and the staff were telling me that I would have to refund the device and then go through the process of buying a phone again and I might get refused credit. They were also suggesting we should just live with the broken screen even though I was paying for Apple care which is supposed to look after phones.

Setting up my wife’s iPhone X took so long due to a software update bug they have in the upgrade software so I decided to set it up in the store. I was sat down next to a lady who ignored me for 20 minutes before refusing to answer my questions saying, “I’m not a software developer!” And saying, “You’re not listening to me!” In a very rude way, even though in my consideration it was her that wasn’t listening to my reasonable questions.

She was incompetent, rude and patronizing. She failed to help set up my phone and kept insisting I buy iCloud even though I am a Dropbox user.

Avoid this store at all costs if at all possible.
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Review of Apple Princesshay in Exeter 10 out of 10 new

Posted by Nick Miles on Sunday, 22 Apr 2018.

I am an infrequent visitor but whenever I do drop in, I get great help from the salespeople and their teckkie support behind-the-scenes whenever my wife's gadgetry plays up. Also in the heart of Princesshay!
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Review of Apple Bentall Centre in Kingston upon Thames 2 out of 10 new

Posted by asim zarroug on Sunday, 22 Apr 2018.

Appalling telephone service, waited on the phone for more than 20 minutes each to have my call cut off at the end without talking to an advisor or an apology, during which I forced to listen to songs I don’t like.
It cost me money and time to waste on those two calls and made me feel very regrettable that I have an apple phone and that I had to beg for assistance.
Do not be surprised that you are losing customers by millions because of your dishonesty and the same if not better services and devices are becoming extremely available from other companies.
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Review of Apple Bullring in Birmingham 2 out of 10 new

Posted by The Ahmeds on Sunday, 22 Apr 2018.

Disgusted by their terrible service. Getting an appointment is an absolute joke. I kept getting fobbed by the Apple reps. They blatantly did not want to give me a new phone when it was so obvious that there was nothing they could do to fix it knowing full well that my one year warranty was due to expire. It should not be such headache to have your phone replaced!!!!! Fix up Apple! You are a joke and are abusing your pathetic reputation which is built on lies!
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Review of Apple Cribbs Causeway in Bradley Stoke 10 out of 10 new

Posted by John Adesoye on Sunday, 22 Apr 2018.

Went to have a good look at new technologies: I pad pro my favourite......
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Apple Store has 39 stores in the UK in our database.

More details Basingstoke: Apple Festival Place, Upper Level, Queen Anne’s Walk, Basingstoke
More details Bath: Apple Store, SouthGate, SU39, Southgate Place, Bath
More details Belfast: Apple Victoria Square, 1 Victoria Square, Belfast
More details Bradley Stoke: Apple Cribbs Causeway, Upper Mall, Bristol
More details Bradley Stoke: apple store, Cribbs Causeway, Bristol
More details Brighton: Apple Churchill Square, Upper Mall, Churchill Square, Brighton
More details Bristol: Apple Store Cabot Circus, Cabot Circus, 11 Philadelphia Street, Quakers Friars, Bristol
More details Bromley: Apple Bromley, The Glades Bromley Shopping Centre, Bromley
More details Cambridge: Apple Store Grand Arcade, Grand Arcade, Grand Arcade Shopping Centre, Cambridge
More details Cardiff: Apple St David's 2, 63-66 Grand Arcade, Cardiff
More details Covent Garden: Apple Store Covent Garden, Covent Garden, 1-7 The Piazza, London
More details Eccles: Apple Trafford Centre, 146 Peel Avenue, Manchester
More details Eccles: Apple Store, Trafford Centre, 146 Peel Avenue, Stretford, Manchester
More details Edinburgh: Apple Store, 10 Princes Street, Edinburgh
More details Exeter: Apple Princesshay, 24 princesshay, Exeter
More details Glasgow: Apple Buchanan Street, 147 Buchanan Street, Glasgow
More details Hendon: Apple Brent Cross, Upper West Mall, London
More details Kingston upon Thames: Apple Bentall Centre, Wood Street, Kingston upon Thames
More details Knightswood: Apple Braehead, Kings Inch Road, Glasgow Metropolitan Area
More details Leeds: Apple Trinity Leeds, Albion Street, 209 Trinity Leeds, Leeds
More details Leicester: Apple Store High Cross, Upper Mall, Leiceister
More details Liverpool: Apple Liverpool, Liverpool ONE, Upper Level, South John Street, Liverpool
More details Manchester: Apple Manchester Arndale, New Cannon Street Mall, Manchester
More details Marylebone: Apple Regent Street, 235 Regent Street, London
More details Marylebone: Apple HQ, 1 Hanover Street, London
More details Milton Keynes: Apple Milton Keynes, 26 Midsummer Boulevard, Milton Keynes
More details Newcastle-upon-Tyne: Apple Store Eldon Square, Eldon Square Shopping Centre, Saint Andrew's Street, Eldon Square, Newcastle upon Tyne
More details Plymouth: Apple Drake Circus, 1 Charles Street, Plymouth
More details Reading: Apple The Oracle, The Oracle Shopping Centre, Upper Level, Reading
More details Rotherham: Apple Meadowhall, Lower Mall, The High Street, Sheffield
More details Shepherds Bush: Apple Store, Westfield Car Park, Ariel Way, London
More details Shepherds Bush: Apple White City, Westfield London Shopping Ariel Way, London
More details Solihull: Apple Touchwood Centre, Touchwood Centre, The, Solihull
More details Southampton: Apple WestQuay, WestQuay Shopping Centre, Upper Shopping, Southampton
More details Southampton: Apple Store, 12 Portland Terrace, Southampton SO14 7EA Portland Terrace, Southampton
More details Stratford: Apple Stratford City, The Arcade, Westfield Stratford City, London
More details Warrington: Apple Centre, 244 Europa Boulevard, Warrington
More details Warrington: Apple, 1A Hawleys Lane, Warrington
More details Whickham: Apple Metrocentre, Metrocentre, Gateshead

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User Opinions of Apple Store

Average guest rating:
(7 votes).
Average review rating:
(201 votes).
Overall average rating:
(208 votes).

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Apple Store is currently ranked 498 in the directory.
Last month its rank was 315.

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