Apple Store : Shop at Apple Store on The UK High Street

Review of Apple Trafford Centre in Eccles

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Posted by M R on Wednesday, 25 Apr 2018.

Upsetting customer service:- I literally started to cry by the end of this last experience with a manager called Chan & three members of staff, one of which smirked during my experience, smiling at another member of staff about the fact I was so upset. I was accused of removing a screen protector which I purchased five days ago, replacing it with one which they do not sell, then asking for a replacement under warranty. I informed them I was not lying. They checked and realised I was not lying but did not apologise for accusing me of being dishonest. They replaced my iPhoneX screen protector under manufacturers recall and said 'because this appears to be minor impact damage, this is good will. We would normally only be able to replace this if it was bubbling or peeling'. My Six Plus then had peeling occurring five days later, so as I was told to do so, I returned to the store to have it replaced under the said warranty. I was also told when it was fitted to not by shy to return if it began to bubble or peel because the fitter was having trouble fitting it. Upon arrival I was told that there was nothing that could be done and that there was no warranty for peeling. After I bought a new screen protector I was then told there is warranty on the screen protector but it was with Belkin who manufacture the product & not apple. That I should take up warranty issues with Belkin. I was only told of the manufacturers warranty 45 minutes after raising my issue, and after I paid for a new screen protector. I first had three members of staff and a manager tell me that the only option was to buy a new screen protector or leave the store. The last three times I have been in this store, the unnecesary abrasions with their staff gave me anxiety attacks. Jay (not a magician) is a diamond of a person and deserves five stars.

Review of Apple Churchill Square in Brighton

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Posted by Alex Suzuki on Wednesday, 25 Apr 2018.

Disgusting store had to get my iPhone replaced and they replaced it with a Chinese version. Took 6 months and the finally realised. They got a new device for me and I called and informed them I will be in on this date but instead they sold it to someone else making me wait another 4 weeks for a new one.

**BEWARE OF THIS STORE **

I then brought a macbook from them what over heated and burned my legs they laughed and refused to help even though the device came up with a fan error. I then managed to get a replacement after a nunber of calls but was told that the store will remove my defails and data on the device what didnt happen instead £200 went out of my bank for the repair eveb thought it was replaced. Head office and police informed who sorted it.

This store has disgusting customer service they only want to sell you items instead of helping to repair them unless you pay. I waited 6 months for my iPod to be repaired and was told it was sent to a different person so the finance was refunded.

I also noticed after this review Apple took £50 out of my account for iTunes and app purchases what I haven't used as I don't have the devices so I've listed it as fraudulent to the bank who are investigating Apple.

I since sold all my Apple devices and have gone to Samsung who don't charge for repairs or call you a liar like Apple. My wife has also stopped using Apple.

Review of Apple Churchill Square in Brighton

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Posted by Simon Fairclough on Tuesday, 24 Apr 2018.

A great temple for everything Apple. Very friendly staff. Can get very busy during school holidays and weekends.

Review of apple store in Bradley Stoke

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Posted by John Adesoye on Sunday, 22 Apr 2018.

Went to have a good look at new technologies: I pad pro my favourite......

Review of Apple Touchwood Centre in Solihull

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Posted by Sarah Few on Sunday, 22 Apr 2018.

Went in to purchase a new Mac laptop and was greeted by an employee called Michael who was deaf. He typed everything out on his iPad to me and gave me the best advice and help. Don’t normally leave review but was so pleased and overwhelmed by the attention to detail and help he provided me. Even sorted me out with a discount!

Review of Apple Trinity Leeds in Leeds

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Posted by Edhall x on Sunday, 22 Apr 2018.

Appalling customer service from very rude staff who couldn’t be further from “geniuses”.

Signed onto the iPhone upgrade program and got home to find the screen of my iPhone was broken. Drove all the way back to Leeds the next week and the staff were telling me that I would have to refund the device and then go through the process of buying a phone again and I might get refused credit. They were also suggesting we should just live with the broken screen even though I was paying for Apple care which is supposed to look after phones.

Setting up my wife’s iPhone X took so long due to a software update bug they have in the upgrade software so I decided to set it up in the store. I was sat down next to a lady who ignored me for 20 minutes before refusing to answer my questions saying, “I’m not a software developer!” And saying, “You’re not listening to me!” In a very rude way, even though in my consideration it was her that wasn’t listening to my reasonable questions.

She was incompetent, rude and patronizing. She failed to help set up my phone and kept insisting I buy iCloud even though I am a Dropbox user.

Avoid this store at all costs if at all possible.

Review of Apple Princesshay in Exeter

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Posted by Nick Miles on Sunday, 22 Apr 2018.

I am an infrequent visitor but whenever I do drop in, I get great help from the salespeople and their teckkie support behind-the-scenes whenever my wife's gadgetry plays up. Also in the heart of Princesshay!

Review of Apple Bentall Centre in Kingston upon Thames

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Posted by asim zarroug on Sunday, 22 Apr 2018.

Appalling telephone service, waited on the phone for more than 20 minutes each to have my call cut off at the end without talking to an advisor or an apology, during which I forced to listen to songs I don’t like.
It cost me money and time to waste on those two calls and made me feel very regrettable that I have an apple phone and that I had to beg for assistance.
Do not be surprised that you are losing customers by millions because of your dishonesty and the same if not better services and devices are becoming extremely available from other companies.

Review of Apple Bullring in Birmingham

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Posted by The Ahmeds on Sunday, 22 Apr 2018.

Disgusted by their terrible service. Getting an appointment is an absolute joke. I kept getting fobbed by the Apple reps. They blatantly did not want to give me a new phone when it was so obvious that there was nothing they could do to fix it knowing full well that my one year warranty was due to expire. It should not be such headache to have your phone replaced!!!!! Fix up Apple! You are a joke and are abusing your pathetic reputation which is built on lies!

Review of Apple Cribbs Causeway in Bradley Stoke

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Posted by John Adesoye on Sunday, 22 Apr 2018.

Went to have a good look at new technologies: I pad pro my favourite......

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