Reviews of Bed Star
Bed Star
Read all reviews.
Read all reviews.
Sort by:
Please Avoid like the Plague
Posted by Louise
in Kent
on Wednesday, 25 May 2011.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Don't want to sound like a moaner but please read this before you purchase anything.
I bought a pine bed from this company online and from the picture on the website it looked like a dark brown bed - perfect!
The delivery time was accurate and it arrived as promised after the delivery people called my mobile and I got someone to be there when they delivered. The bed turned out to be orange...nothing like the picture. I called to complain at once and organised a refund and was told I would have to pay �40 for collection. After much hassle back and forth I accepted that �40 may be deducted from my refund, but that it wouldn't if indeed the bed was a different colour.
We organised the collection and I was under the assumption they would call my mobile like they had done on delivery. No mobile call came at which point I called them to find out that the delivery guys had come and gone and not taken the bed! I called up and was told that I would have to pay �40 there and then for collection. I just wanted to get the bed out of the house so agreed and paid. At no point was I told that I would still be charged for the failed collection. The bed was picked up, but then I found out I had been charged �80 for both collections!
They also say that the colour is correct online. I think whoever looked at the bed is colour blind. It could not be more different from the picture. The company have refused to budge, their T&C's very unclear and ambiguous, and I am �80 out of pocket for a bed that was the wrong colour in the first place! Bed star take no responsibility and I feel I was set up from the start when they did not call me, as if they knew they could charge me double. They have been rude and treated me with nothing bu contempt when I tried to complain.
This is their stance on their online chat that they cut me off from: "Do think it is fair that we should pay our delivery company two charges to rectify something that is not our fault? I don't." - Well they sent me a different colour bed and didn't call me to collect, is it their fault? Yes, I think it is.
Don't want to sound like a moaner but please read this before you purchase anything.
I bought a pine bed from this company online and from the picture on the website it looked like a dark brown bed - perfect!
The delivery time was accurate and it arrived as promised after the delivery people called my mobile and I got someone to be there when they delivered. The bed turned out to be orange...nothing like the picture. I called to complain at once and organised a refund and was told I would have to pay �40 for collection. After much hassle back and forth I accepted that �40 may be deducted from my refund, but that it wouldn't if indeed the bed was a different colour.
We organised the collection and I was under the assumption they would call my mobile like they had done on delivery. No mobile call came at which point I called them to find out that the delivery guys had come and gone and not taken the bed! I called up and was told that I would have to pay �40 there and then for collection. I just wanted to get the bed out of the house so agreed and paid. At no point was I told that I would still be charged for the failed collection. The bed was picked up, but then I found out I had been charged �80 for both collections!
They also say that the colour is correct online. I think whoever looked at the bed is colour blind. It could not be more different from the picture. The company have refused to budge, their T&C's very unclear and ambiguous, and I am �80 out of pocket for a bed that was the wrong colour in the first place! Bed star take no responsibility and I feel I was set up from the start when they did not call me, as if they knew they could charge me double. They have been rude and treated me with nothing bu contempt when I tried to complain.
This is their stance on their online chat that they cut me off from: "Do think it is fair that we should pay our delivery company two charges to rectify something that is not our fault? I don't." - Well they sent me a different colour bed and didn't call me to collect, is it their fault? Yes, I think it is.
Poor service
Posted by gregmcc
in Kent
on Friday, 06 Feb 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Spent nearly �800 on, in my opinion, a poorly made, uncomfortable, badly finished sofa bed. When I complained, they were totally uninterested even though I offered to accept just a 50% refund and return the goods myself. Apalling attitude and unacceptable customer service. Please avoid.
Spent nearly �800 on, in my opinion, a poorly made, uncomfortable, badly finished sofa bed. When I complained, they were totally uninterested even though I offered to accept just a 50% refund and return the goods myself. Apalling attitude and unacceptable customer service. Please avoid.
Review Summary
Bed Star has received a rating of
User Opinions of Bed Star
Average guest rating:
(11 votes).
Average review rating: (2 reviews).
Click the guest rating to register your rating or, even better, write a quick review.
If you have used Bed Star, please take the time to let others know about your experiences.
Average review rating: (2 reviews).
Overall average rating:
(13 votes).
Click the guest rating to register your rating or, even better, write a quick review.
These reviews are taken from visitors to this website, reviews on Google and reviews on TrustedShops.com. Please note that people are more likely to write negative reviews if they have had a bad experience than they are to write positive reviews if they have had a good experience. Good reviews are just as helpful, so if you have had any good experiences shopping online, please add a review!
Subscribe or unsubscribe to be informed about new reviews for Bed Star:
First you will need to login.
Alternatively you can leave a quick comment about Bed Star here:
Comments and Feedback
This is an experimental quick comments form. Please use it to point out a mistake, tell us about a closed shop or a quick comment about the page you are on. Any comment/feedback left here may be added to the page if it is helpful.
Reviews of Bed Star
The views expressed in these reviews are not the views of TheUKHighStreet.com. Each reviewer has a distinct and valid email address. If you have written a review which does not appear here, please login and check that your email address is valid.
If you are a representative of the company being reviewed and would like to respond to an individual review, please contact us and we can post your response below the relevant review.