Reviews of Bed Star
Bed Star
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Please Avoid like the Plague
Posted by Louise
in Kent
on Wednesday, 25 May 2011.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Don't want to sound like a moaner but please read this before you purchase anything.
I bought a pine bed from this company online and from the picture on the website it looked like a dark brown bed - perfect!
The delivery time was accurate and it arrived as promised after the delivery people called my mobile and I got someone to be there when they delivered. The bed turned out to be orange...nothing like the picture. I called to complain at once and organised a refund and was told I would have to pay £40 for collection. After much hassle back and forth I accepted that £40 may be deducted from my refund, but that it wouldn't if indeed the bed was a different colour.
We organised the collection and I was under the assumption they would call my mobile like they had done on delivery. No mobile call came at which point I called them to find out that the delivery guys had come and gone and not taken the bed! I called up and was told that I would have to pay £40 there and then for collection. I just wanted to get the bed out of the house so agreed and paid. At no point was I told that I would still be charged for the failed collection. The bed was picked up, but then I found out I had been charged £80 for both collections!
They also say that the colour is correct online. I think whoever looked at the bed is colour blind. It could not be more different from the picture. The company have refused to budge, their T&C's very unclear and ambiguous, and I am £80 out of pocket for a bed that was the wrong colour in the first place! Bed star take no responsibility and I feel I was set up from the start when they did not call me, as if they knew they could charge me double. They have been rude and treated me with nothing bu contempt when I tried to complain.
This is their stance on their online chat that they cut me off from: "Do think it is fair that we should pay our delivery company two charges to rectify something that is not our fault? I don't." - Well they sent me a different colour bed and didn't call me to collect, is it their fault? Yes, I think it is.
Don't want to sound like a moaner but please read this before you purchase anything.
I bought a pine bed from this company online and from the picture on the website it looked like a dark brown bed - perfect!
The delivery time was accurate and it arrived as promised after the delivery people called my mobile and I got someone to be there when they delivered. The bed turned out to be orange...nothing like the picture. I called to complain at once and organised a refund and was told I would have to pay £40 for collection. After much hassle back and forth I accepted that £40 may be deducted from my refund, but that it wouldn't if indeed the bed was a different colour.
We organised the collection and I was under the assumption they would call my mobile like they had done on delivery. No mobile call came at which point I called them to find out that the delivery guys had come and gone and not taken the bed! I called up and was told that I would have to pay £40 there and then for collection. I just wanted to get the bed out of the house so agreed and paid. At no point was I told that I would still be charged for the failed collection. The bed was picked up, but then I found out I had been charged £80 for both collections!
They also say that the colour is correct online. I think whoever looked at the bed is colour blind. It could not be more different from the picture. The company have refused to budge, their T&C's very unclear and ambiguous, and I am £80 out of pocket for a bed that was the wrong colour in the first place! Bed star take no responsibility and I feel I was set up from the start when they did not call me, as if they knew they could charge me double. They have been rude and treated me with nothing bu contempt when I tried to complain.
This is their stance on their online chat that they cut me off from: "Do think it is fair that we should pay our delivery company two charges to rectify something that is not our fault? I don't." - Well they sent me a different colour bed and didn't call me to collect, is it their fault? Yes, I think it is.
Poor service
Posted by gregmcc
in Kent
on Friday, 06 Feb 2009.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Spent nearly £800 on, in my opinion, a poorly made, uncomfortable, badly finished sofa bed. When I complained, they were totally uninterested even though I offered to accept just a 50% refund and return the goods myself. Apalling attitude and unacceptable customer service. Please avoid.
Spent nearly £800 on, in my opinion, a poorly made, uncomfortable, badly finished sofa bed. When I complained, they were totally uninterested even though I offered to accept just a 50% refund and return the goods myself. Apalling attitude and unacceptable customer service. Please avoid.
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