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Bed Star

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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 10 out of 10

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Posted by Matthew Angel on Monday, 25 Sep 2017.

Got some great advice on which mattress to buy. It came quicker than expected, delivered by a really helpfully delivery team. Been enjoying perfect nights sleep ever since.
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 2 out of 10

Review of Bed Star. Read all reviews of this store.

Posted by Bete Doree on Thursday, 31 Aug 2017.

I booked with Bedstar for a next day delivery as I urgently needed a bed replacing.
After waiting for all day inside for a delivery that was 4 hours late Bedstar delivered a matress and a base with half missing.
When speaking to Bedstar they told me that they could only perhaps deliver the missing part within 48 hours as this was the amount of time the courier needed to search their warehouse.
The other option was to get the supplier to make a new part. But unfortunately it was Eid so no-one was working. I needed to wait now 96 hours for delivery of the missing part.
This is wholly unacceptable, when I have specifically paid for next day delivery.
Now I am forced to wait in the house again tomorrow, waiting for someone to come and pick it up. I the mean time clogging up my living space with a mattress and half a base.

Completely inept service, unable to keep their side of the agreement and give me any reasonable resolution. I do not recommend at all.
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 8 out of 10

Review of Bed Star. Read all reviews of this store.

Posted by HELEN GLASSFORD on Monday, 19 Jun 2017.

This bed was delivered quickly. I hadn't noticed it was a 'curb side' delivery, which means you must someone available to bring into the property. In my own case, that meant bringing it up to a fourth floor flat! Luckily, the chap was very helpful and got the various packages into my home, although he was clearly rushed for time. I was very grateful to him.

Also, the bed/s require considerable assembly. They are quite sturdy and look nice. However, it is quite hard to get the bottom bed out from underneath, although it does have small wheels. You will need help to do this.

So, great beds, but be aware you will need help with a) getting them into the house, b) assembly and c) pulling bottom bed out and in.

Helen G
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 6 out of 10

Review of Bed Star. Read all reviews of this store.

Posted by Matt Wilson on Tuesday, 13 Jun 2017.

My orginal bed broke and i needed a replacement ASAP. I saw that next day delivery was available which was great. The bed star website was easy to navigate and found what I thought would be suitable for me very quickly. The delivery was excellent, I got regular updates on the progress of the delivery and the men were very friendly and helpful. I really can't understate just how good they were. Unfortunately there was one issue which prevented me from giving 5 stars. Upon removing the bed packaging, i found that the bed had damage in several places on the surface where the mattress goes. The material was ripped. Since the bed was well packaged i can only assume this was done at the manufacturer. I would of followed it up had i not needed a bed desperately. I didn't want to have to go through all the rigmarole of possibly having the bed taken away and be without for how ever long. Since the mattress covers up the damage, I didn't think it was all that much of a problem. Still, it was a bit disappointing since I paid quite a lot for the bed. I can honestly say though, the mattress seems to be up to the task and is pretty comfortable.

kind regards
Mr M Wilson
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Review of Bedstar | Beds | Mattresses | Headboards in Knaresborough 8 out of 10

Review of Bed Star. Read all reviews of this store.

Posted by Edward Munroe on Thursday, 08 Jun 2017.

The bed I bought is fantastic, exactly as described, easy to put together and I am extremely happy with it. The one downside is the company they use to deliver the beds. I believe they are called Panther? They are absolutely hopeless with terrible communication. The two lads who delivered the bed were great and really helpful but ringing the office when they were late was a nightmare. I was on hold for the best part of an hour and when I did finally get through they just told me they would contact the driver and then never rang me back. If they can't stick to time slots then they shouldn't issue them. I would not buy anything online again if I knew it was going to be delivered by those clowns. Bedstar themselves though are fantastic and I recommend them highly.
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Please Avoid like the Plague 1 out of 10

Review of Bed Star. Read all reviews.

Posted by Louise in Kent on Wednesday, 25 May 2011.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Don't want to sound like a moaner but please read this before you purchase anything.

I bought a pine bed from this company online and from the picture on the website it looked like a dark brown bed - perfect!

The delivery time was accurate and it arrived as promised after the delivery people called my mobile and I got someone to be there when they delivered. The bed turned out to be orange...nothing like the picture. I called to complain at once and organised a refund and was told I would have to pay 40 for collection. After much hassle back and forth I accepted that 40 may be deducted from my refund, but that it wouldn't if indeed the bed was a different colour.

We organised the collection and I was under the assumption they would call my mobile like they had done on delivery. No mobile call came at which point I called them to find out that the delivery guys had come and gone and not taken the bed! I called up and was told that I would have to pay 40 there and then for collection. I just wanted to get the bed out of the house so agreed and paid. At no point was I told that I would still be charged for the failed collection. The bed was picked up, but then I found out I had been charged 80 for both collections!

They also say that the colour is correct online. I think whoever looked at the bed is colour blind. It could not be more different from the picture. The company have refused to budge, their T&C's very unclear and ambiguous, and I am 80 out of pocket for a bed that was the wrong colour in the first place! Bed star take no responsibility and I feel I was set up from the start when they did not call me, as if they knew they could charge me double. They have been rude and treated me with nothing bu contempt when I tried to complain.

This is their stance on their online chat that they cut me off from: "Do think it is fair that we should pay our delivery company two charges to rectify something that is not our fault? I don't." - Well they sent me a different colour bed and didn't call me to collect, is it their fault? Yes, I think it is.

Poor service 1 out of 10

Review of Bed Star. Read all reviews.

Posted by gregmcc in Kent on Friday, 06 Feb 2009.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Spent nearly 800 on, in my opinion, a poorly made, uncomfortable, badly finished sofa bed. When I complained, they were totally uninterested even though I offered to accept just a 50% refund and return the goods myself. Apalling attitude and unacceptable customer service. Please avoid.

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Bed Star has received a rating of 5.14 out of 10 based on 7 user reviews.


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