Reviews of Ernest Jones
Posted by James Picot on Saturday, 03 Mar 2018.
Posted by Luke Turnbull on Friday, 23 Feb 2018.
Posted by Lisa Moore on Friday, 02 Feb 2018.
Posted by Christopher King on Monday, 15 Jan 2018.
The diamond fell out of my fiancee's ring when it was 11 months old, it was a Tolkowsky solitaire in white gold. Ernest Jones own "independent" contracted laboratory (Linx in Rotherham if anyone is interested) have confirmed that when Ernest Jones set the diamond I had chosen into the correct sized band they excessively weakened the claws of the setting and thus rendered it unfit for purpose. Fortunately we found the diamond on the floor and have managed to return everything for a full refund. If you spend some time perusing all of their reviews it is clear that diamonds falling out is a recurring problem for Ernest Jones.
Furthermore, the particular store we visited (Watford) are unable to correctly measure ring sizes as the two gauges in the store measure half a size different.
Posted by Jason Evans on Friday, 29 Dec 2017.
Posted by Free Spirit on Friday, 29 Dec 2017.
Posted by Janice Barnes on Friday, 15 Dec 2017.
Posted by Nathaniel Andruschetschko on Wednesday, 13 Dec 2017.
Posted by Andrew Broadstrokes on Saturday, 11 Nov 2017.
Posted by Tami Carwell-Cooke on Monday, 25 Sep 2017.
Posted by Rebecca Mann on Thursday, 21 Sep 2017.
Posted by Dan Scott on Wednesday, 20 Sep 2017.
Posted by Adam Roberts on Sunday, 02 Jul 2017.
Nice presentation of items and good stock
Posted by Arc W on Friday, 23 Jun 2017.
I am one of the customers of your Coventry Branch.I have made several orders during summer sale theses days via the Coventry Branch, and I went there to collect one of my orders. This order should be collected on the day before yesterday with the other two orders but it was not prepared. It was prepared well yesterday and I got the call, but I didn't have time to pick it up.
When I came to your shop today, I asked one of your staff who is a polite young man for assistance and I provided him with three order numbers. I also told him, two of these orders have been collected on the day before yesterday and I just couldn't remember the rest one which is a Marc Jacobs watch (These three order numbers were sent to me on the same day). So I just asked him to help me check and I told him I would come back afterwards to pick the Marc Jacobs one. In addition, I asked him to check my another order which is expected to be collected today (I haven't received a message yet).
When I came back, the other staff who is a middle-aged woman in short hair was very impolite. She just said that one of your order was canceled in a very rude way and didn't explain anything. And she told me angrily and even yelled at me that I should provide my receipt instead of order number without listening to my explanation.
Anyway, I got my Marc Jacobs and knew my other two watchers will arrive tomorrow. However, I AM VERY ANGRY WITH THIS LADY'S ATTITUDE.I think her behavior has gone against your management belief, and offended your customer in a very uncomfortable way, I would definitely report it as a racist discrimination should it happen again.
I hope you can consider seriously and pay attention to this incident today.
Posted by amy nuttall on Thursday, 22 Jun 2017.
Bad customer service, not helpful at all!
User Opinions of Ernest Jones
Average review rating: (38 votes).
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Reviews of Ernest Jones
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