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Ernest Jones

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Ernest Jones is one of the UK's largest retailers of fine Jewellery, Diamonds, Watches and Gifts with over 200 high street locations throughout the country. Ernest Jones stocks some of the world's most prestigious and sought after luxury watch brands, such as TAG Heuer, Gucci, Emporio Armani, Rado, Omega, Dreyfuss Co and Longines to name just a few.


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Review of Ernest Jones in Watford 2 out of 10

Review of Ernest Jones. Read all reviews of this store.

Posted by Lisa Moore on Friday, 02 Feb 2018.

Do not buy from this shop ...the warranties aren't worth paper they are written on. We purchased a watch on boxing day had to take it back within 3 weeks with faulty clasp have now been asked for £138 to repair on a £209 watch. We were told that we had damaged the watch and were liable , the watch was perfect when we left the watch in the store. Awful customer now stuck with a watch or should I say ornament as it can't be worn .
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Review of Ernest Jones in Watford 2 out of 10

Review of Ernest Jones. Read all reviews of this store.

Posted by Christopher King on Monday, 15 Jan 2018.

If anyone is considering buying an engagement ring from Ernest Jones, I most vehemently advise against it.

The diamond fell out of my fiancee's ring when it was 11 months old, it was a Tolkowsky solitaire in white gold. Ernest Jones own "independent" contracted laboratory (Linx in Rotherham if anyone is interested) have confirmed that when Ernest Jones set the diamond I had chosen into the correct sized band they excessively weakened the claws of the setting and thus rendered it unfit for purpose. Fortunately we found the diamond on the floor and have managed to return everything for a full refund. If you spend some time perusing all of their reviews it is clear that diamonds falling out is a recurring problem for Ernest Jones.

Furthermore, the particular store we visited (Watford) are unable to correctly measure ring sizes as the two gauges in the store measure half a size different.
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Review of Ernest Jones in Watford 2 out of 10

Review of Ernest Jones. Read all reviews of this store.

Posted by Jason Evans on Friday, 29 Dec 2017.

Popped in on Thursday 28th December,my wife and I approached one of the older female members off staff,no interest in helping us and very ignorant,told us we would have to come back in 2 hours for them to adjust a watch strap,said she was to busy. Her attitude and customer skills was utter shocking. Would never use again. I will continue to use Beaverbrooks that is at the bottom of the escalator directly below Ernest jones as they were much more customer friendly and cant do enough for there customers.
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Review of Ernest Jones in Watford 2 out of 10

Review of Ernest Jones. Read all reviews of this store.

Posted by Free Spirit on Friday, 29 Dec 2017.

Terrible jewellery shop they probably lose dozens of customers a day due to poor customer service. Run around like headless chickens without the proper courtesy needed in a jewellery store. Avoid
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Review of Ernest Jones in Plymouth 10 out of 10

Review of Ernest Jones. Read all reviews of this store.

Posted by Tami Carwell-Cooke on Monday, 25 Sep 2017.

Carly was fabulous...got me to try on a ring I wouldn't have considered and hey presto, it was a perfect match for me and my engagement ring! She knew what would work. She was cheery, informative and helpful. I hate shopping but she made the experience memorable 😁
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Review of Ernest Jones (inside Merry Hill Shopping Centre) in Brierley Hill 2 out of 10

Review of Ernest Jones. Read all reviews of this store.

Posted by Dan Scott on Wednesday, 20 Sep 2017.

Never again would I shop here again damaged my £1100 tag watch whilst taking the link out. Then me and my partner have an insurance gift card and was told that we could have an 20% but we was awaiting the e voucher to come through gone back today and they said this isnt the case the staff spoke to the 2 members of staff in question above have both denyed knowledge of this even though the depth of the conversation was also including staff targets and commission of the store since recent refurbishment we were both made out to be liars and they put there other members of staff in an awkward position. I will take our busniess elsewhere as it wasnt the only product we were purchasing was also going to purchase our wedding rings and a friend also was going to purchase a tag watch but will tell to avoid there loss that money isnt in the ill glad as a company you can afford to loose this amount of money in current climate especially with a refurbishment to pay for!
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Ernest Jones has 18 stores in the UK in our database.



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More details Bournemouth: Ernest Jones, 40 Commercial Road, Bournemouth
More details Bournemouth: Ernest Jones, 28A Old Christchurch Road, Bournemouth
More details Brierley Hill: Ernest Jones (inside Merry Hill Shopping Centre), Unit L89, Merry Hill Shopping Centre, West Midlands
More details Burton Upon Trent: Ernest Jones, St Modwens Walk, 1 St Modwens Walk, Burton-on-Trent
More details Chichester: Ernest Jones, 93 East Street, Chichester
More details Coventry: Ernest Jones, Coventry Centre Precinct, Ramp Development, Coventry
More details Derby: Ernest Jones, SU215 East Mall, Derby
More details Harrogate: Ernest Jones, 34 James Street, Harrogate
More details Knaresborough: Jones Jewellers, Knaresborough
More details Leicester: Ernest Jones, Unit LL95, Highcross Centre, Leicester
More details Nottingham: Ernest Jones, 41 Lister Gate, Nottingham
More details Nottingham: Ernest Jones, 139 Victoria Street, Nottingham
More details Oxford: Ernest Jones (inside Clarendon Centre), The Clarendon Centre, Cornmarket St, Oxford
More details Plymouth: Ernest Jones, Unit 6, Drakes Circus Shopping Centre, Plymouth
More details Shrewsbury: Ernest Jones (inside Darwin Centre), 21, Pride Hill
More details Telford: Ernest Jones, 18 Sherwood St, Telford
More details Truro: Ernest Jones, 10 Boscawen Street, Truro
More details Watford: Ernest Jones, 122, Intu Watford, Watford


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User Opinions of Ernest Jones

Average guest rating:
(18 votes).
Average review rating:
(36 votes).
Overall average rating:
(54 votes).

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Ernest Jones is currently ranked 869 in the directory.
Last month its rank was 1106.

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