Skip to Content

Expedia TOP 500

Share on Facebook Share on Twitter Share on Pinterest

Show + Activities Christmas Campaign

Show + Budget Promo

Show + Last Minute Deals

View all 8 Offers
Expedia sell flights, hotels, car hire and more.


Follow Expedia to get news updates on your homepage.
Expedia is being followed by 1 person.
Follow Expedia

Expedia Refund Policy - Has Anyone Ever Received Their Refund? 1 out of 10

Posted by afinlr in UK on Wednesday, 27 Oct 2010.
This review was last edited on Tuesday, 25 Jan 2011 by afinlr .

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Update: I asked for my refund on the 24th October 2010. It is now 25th January 2011 and I have still not received my refund. Even though I have email evidence that I requested my refund in October, Expedia say they have never been asked for a refund and therefore they will refund me in 12 weeks time. Please be careful before using this site as their customer service is appalling.

I have used them several times with no problems before but it is when things do go wrong that you get a true sense of a company's customer service and I will never be using them again and would advise others to be very wary.

See these sites for more reviews of how Expedia handle complaints:
http://www.reviewcentre.com/reviews8022.html
http://expedia.pissedconsumer.com
http://www.consumeraffairs.com/travel/expedia_air_reservations.html
http://www.customerservicescoreboard.com/Expedia?&mes=comment

--------------------
I buy flight tickets from Expedia because I can get a single ticket for two flights - one from a scheduled airline and one from a low cost airline. The single ticket means that the are no extra baggage charges for either flight and my bags can be checked straight through.

However, my recent ticket had to be cancelled because the flight times were changed by the airline which made them unacceptable. I was told that I would get a full refund, but that it would take 2 to 12 weeks for the refund! This is against European regulations which state that money for caancelled flights should be refunded within 7 days.

Expedia also did not tell me about the cancelled flights until I queried the strange message on my account that said they were still waiting to hear from the airlines whether my flights were still available at the price I had paid.

Add your own review:

Your rating(1 low, 10 high):


Expedia has 1 stores in the UK in our database.

More details Islington: Expedia, 407, St. John Street


Find a store in:


User Opinions of Expedia

Average guest rating:
(11 votes).
Average review rating:
(1 votes).
Overall average rating:
(12 votes).

Click the guest rating to register your rating or, even better, write a quick review.

Expedia is currently ranked 225 in the directory.
Last month its rank was 146.

Save Expedia to MyShops
1 person has saved Expedia to their MyShops list.
View all the MyShops lists containing Expedia


Similar sites



Comments

comments powered by Disqus

Found a mistake? Let us know using this form or leave a comment above.

Current Offers for Expedia

Show + Activities Christmas Campaign

Show + Budget Promo

Show + Last Minute Deals

Show + Deals on Things to Do

Show + Daily Deals

Show + Premium Packages

Show + Travel the world and save on long breaks

Show + December Escape Sale



News Feed for Expedia

A Special Offer was added for Expedia: Activities Christmas Campaign 4 days ago.

Show + Activities Christmas Campaign


A Special Offer was added for Expedia: Holiday Coupon 5 days ago.

EXPIRED OFFER Show + Holiday Coupon


A Special Offer was added for Expedia: December Escape Sale 15 days ago.

Show + December Escape Sale


A Special Offer was added for Expedia: Cyber Monday Activity deals- £100 off £200 22 days ago.

EXPIRED OFFER Show + Cyber Monday Activity deals- £100 off £200


A Special Offer was added for Expedia: Cyber Monday Package coupon- £80 off £800 22 days ago.

EXPIRED OFFER Show + Cyber Monday Package coupon- £80 off £800


A Special Offer was added for Expedia: Cyber Monday 50% off Hotel Coupon 22 days ago.

EXPIRED OFFER Show + Cyber Monday 50% off Hotel Coupon


A Special Offer was added for Expedia: November car flash sale 22 days ago.

EXPIRED OFFER Show + November car flash sale


A Special Offer was added for Expedia: Black Friday activities coupon 25 days ago.

EXPIRED OFFER Show + Black Friday activities coupon


A Special Offer was added for Expedia: Black Friday Hotel coupon 25 days ago.

EXPIRED OFFER Show + Black Friday Hotel coupon


A Special Offer was added for Expedia: Black Friday In-app Hotel coupon- 75% off 25 days ago.

EXPIRED OFFER Show + Black Friday In-app Hotel coupon- 75% off








RSS Reviews of Expedia
RSS Special Offers for Expedia

 
We do our best to make sure the prices shown on this site are correct but they are not live prices so please check on the merchant's site for the correct current price.