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Expedia Refund Policy - Has Anyone Ever Received Their Refund? 1 out of 10

Posted by afinlr in UK on Wednesday, 27 Oct 2010.
This review was last edited on Tuesday, 25 Jan 2011 by afinlr .

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Update: I asked for my refund on the 24th October 2010. It is now 25th January 2011 and I have still not received my refund. Even though I have email evidence that I requested my refund in October, Expedia say they have never been asked for a refund and therefore they will refund me in 12 weeks time. Please be careful before using this site as their customer service is appalling.

I have used them several times with no problems before but it is when things do go wrong that you get a true sense of a company's customer service and I will never be using them again and would advise others to be very wary.

See these sites for more reviews of how Expedia handle complaints:
http://www.reviewcentre.com/reviews8022.html
http://expedia.pissedconsumer.com
http://www.consumeraffairs.com/travel/expedia_air_reservations.html
http://www.customerservicescoreboard.com/Expedia?&mes=comment

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I buy flight tickets from Expedia because I can get a single ticket for two flights - one from a scheduled airline and one from a low cost airline. The single ticket means that the are no extra baggage charges for either flight and my bags can be checked straight through.

However, my recent ticket had to be cancelled because the flight times were changed by the airline which made them unacceptable. I was told that I would get a full refund, but that it would take 2 to 12 weeks for the refund! This is against European regulations which state that money for caancelled flights should be refunded within 7 days.

Expedia also did not tell me about the cancelled flights until I queried the strange message on my account that said they were still waiting to hear from the airlines whether my flights were still available at the price I had paid.

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