Tesco Dot Com

Tesco will deliver your groceries to your home. A £4 minimum basket charge will be added to all online orders at checkout where the basket value is under their minimum basket value (£40 at time of writing). See the site for full details.

Contact Details:

Street Address: Unit 3, Tera 40, Auriol Drive, Greenford, UB6 0TP
Nearest Town: London
County: London
Country: England
Postcode: UB6 0TP

Sources

Food Standards Agency: Tesco Dot Com, Unit 3, Tera 40, Auriol Drive, Greenford, UB6 0TP
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Website: Tesco Dot Com
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Ratings:

Average guest rating: (3 votes).
Average review rating:

(2 reviews).

Overall average rating:

(5 votes).

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Food Hygiene Ratings

Business Name: Tesco Dot Com, Unit 3, Tera 40, Auriol Drive, Greenford, UB6 0TP
Date of inspection: 16 February 2024
Business type: Retailers - other
The rating for this business is made up of the following:

Standards found

Good

Area inspected by food safety officer
Hygienic food handling
Hygienic handling of food including preparation, cooking, re-heating, cooling and storage.
Cleanliness and condition of facilities and building
Cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygiene.
Management of food safety
System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future.

Data supplied by UK Food Standards Agency. If we have matched the wrong business, please let us know.

Reviews

Experience with Tesco customer services (specifically Ebbw Vale dot com)

Review of Tesco.

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Posted by Lucy Dale in Llanwrtyd Wells on Monday, 18 Dec 2023.

I had a delivery booked for this evening (Saturday 16th December). Order number 3281-5176-28. Unfortunately myself and my partner tested positive for Covid this morning so I contacted Tesco Customer Servcies to see if there was a way that your driver could make the delivery without coming into contact with me or my partner. The person I spoke to said she would phone the store and ask the driver if they would be prepared to open the patio door, lean in, and put the shopping on the couch (which is right by the patio door). The driver would not have needed to enter the property. I got a call from Natalie, who is a dot com manager at the Ebbw Vale store, at around 12pm on Saturday 16th December. She told me she wasn't prepared to ask the driver if they would object to leaving the shopping on the couch. I asked if she would allow the shopping to be left in trays outside my house and she told me that was against Tesco policy. I asked if she could send the driver with bags or boxes (as an exception to the usual rule) because of the circumstances, and she said no. She told me the only way to proceed would be for me to put bags outside the house so the driver could put the shopping in there. I told her I didn't have enough bags to contain all the shopping (it was a large shop) I told her that my partner and I were very ill and that we had no food in the house. I told her that because of her inflexible attitude we would be compelled to go to a food store ourselves (even though we can hardly stand and the nearest store is 20 miles away) and infect other people in the store. She said she could ask the driver to leave the food on the ground outside the house (without any protection). I was sobbing by this point because of the desperate nature of the situation, I told her it was muddy and dirty outside the house and I wasn't happy for the food to be left in the mud. At this point she told me I was being unreasonable and hung up the phone. She then immediately cancelled the order without my asking her to. This has left myself and my partner is a terrible situation. If Natalie had not hung up the phone and cancelled the order I would have asked her to ask the driver to leave the food on a blanket on the ground outside or on the back seat of my partner's car. As things are, we don't know what to do. The delivery that Natalie cancelled contained medication for our symptoms and covid tests as well as food and other essentials. There is no-where nearby that we can get these things. Where I live is very rural and the nearest supermarket is around an hour's drive away. There are no delivery slots available with Tesco or Asda (the only other store that might deliver here) until after Christmas. I believe that Natalie must have known this and that she cancelled the order out of vindictiveness (knowing that there could have been a solution that enabled me to get my delivery tonight). Her attitude had been obstructive and hostile from the beginning of our conversation. I saw from my email inbox that my shopping had already been picked and paid for so I called 0330 123 4055 in the hope that the cancellation could be reversed and the delivery reinstated (it had only been a few minutes since the cancellation confirmation was sent). The person I spoke to then (he didn't tell me his name) repeated what Natalie had told me and said there was nothing he could do. I was very upset at this point and asked how I could get to speak to a manager. He told me he was a manager and hung up the phone. I phoned back immediately and spoke to someone called Brad. He was not rude and hostile in the same way as Natalie and the man I spoke to previously on the helpline, but he reiterated that nothing could be done and all of this was Tesco policy. I will be taking every opportunity I can find (online forums/social media etc) to warn other Tesco customers about what will happen if they try to protect Tesco delivery drivers by forewarning customer services that they have Covid.

New reviews

Review of Tesco.

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Posted by Sue in Harrow on Friday, 17 Dec 2021.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Can't wait up to 6 hours for late night delivery.hopless

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