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Carphone Warehouse TOP 500

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Mobile phones, ringtones, PDAs, landlines and accessories from the largest independent retailer of mobile communications in Europe. Carphone Warehouse prides itself on offering customers consistently simple, impartial advice on everything to do with mobile communications.


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UK Delivery Details:  Free next day delivery on all orders to the UK. Signature may be required.


  • Free P&P Free UK Postage on all orders.
  • Next-day delivery option for all products


The worst customer service experience ever 1 out of 10

Posted by Kate in UK on Thursday, 02 May 2013.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Let me begin by saying that this is the worst customer service experience my husband and I have ever had. First of all, we have never been delivered what we ordered. Secondly, our address was recorded incorrectly after my husband repeated three times! the correct address. Thirdly, we were told by the advisor during our fifth call to Carphone Warehouse that we would still be charged. We asked the advisor whether it was fair that we should be charged 600 all together for something that we have never received. Then the advisor said that the order was on its way, and we should wait for it. Before speaking to the advisor, we called the delivery company and checked the status with them. It had not even been processed! We asked the advisor to stay on the line while he was speaking to us and call the delivery company and confirm the status with them. He was apologising a lot after the call; after he found out about the actual situation with the status. Is it really just about getting the money from us at all costs (even if you have to lie) or is it about being simply being very unprofessional? We will never consider using the company's services ever again. We will never recommend the company to anyone. We will make sure that whoever we speak to is aware of this bad experience, and we will tell them to be very careful before they even consider ordering anything from the company.

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Carphone Warehouse has 95 stores in the UK in our database.

More details Barking: Carphone Warehouse, Focal House, 12 Station Parade, Town Centre, Barking
More details Bayswater: Carphone Warehouse, 60 Queensway, London
More details Beckenham: Carphone Warehouse Ltd, 99 High Street, Beckenham
More details Belgravia: Carphone Warehouse, 130 Brompton Road, London
More details Binley Woods: Carphone Warehouse, Kynner Way, Coventry
More details Bishopsgate: Carphone Warehouse, 172 Bishopsgate, London
More details Bishopsgate: Carphone Warehouse, 155 Fenchurch Street, London
More details Bloomsbury: Carphone Warehouse, 145-149 Tottenham Court Road, London
More details Bournemouth: Carphone Warehouse, 54 Old Christchurch Road, Bournemouth
More details Bournemouth: Carphone Warehouse, 2, Castle Point Shopping Park,, Bournemouth
More details Bournemouth: Carphone Warehouse within Currys PC World, 10, Mallard Road Retail Park, Mallard Road, Bournemouth
More details Bournemouth: Carphone Warehouse, 561 Christchurch Road, Bournemouth
More details Bromley: Carphone Warehouse, 29 Market Square, Bromley
More details Bromley: Carphone Warehouse, The Glades, Bromley
More details Bury: Carphone Warehouse within Currys PC World, 5, woodfields retail park, Bury
More details Canary Wharf: Carphone Warehouse, 28 Canada Square, London
More details Coventry: Carphone Warehouse within Currys PC World, 6, Alvis Retail Park, Holyhead Road, Coventry
More details Croydon: Carphone Warehouse, Unit 124-125, Whitgift Centre, Croydon
More details Earls Court: Carphone Warehouse, 153 Earls Court Road, London
More details Eastleigh: Carphone Warehouse, 11 Market Street, Eastleigh
More details Ecclesfield: Carphone Warehouse, Penistone Road North, Hillsborough
More details Falmouth: Carphone Warehouse, 39 Market Street, Falmouth
More details Galashiels: Carphone Warehouse, 3, Comely Bank Mill Retail Park, Galashiels
More details Glasgow: Carphone Warehouse, Buchanan Galleries, 220 Buchanan Street, Glasgow
More details Glasgow: Carphone Warehouse, 1 Glasgow Street, Glasgow
More details Glasgow: Carphone Warehouse, 99 Buchanan Street, Glasgow
More details Glasgow: Carphone Warehouse, 92 Argyle Street, Glasgow
More details Glasgow: Carphone Warehouse within Currys PC World, 30 Finnieston Street, Glasgow
More details Glasgow: Carphone Warehouse, 1, 276-280 Byres Road, Glasgow
More details Grantham: Carphone Warehouse, 44 High Street, Grantham
More details Grantham: Carphone Warehouse within Currys PC World, 4-5, Dysart Retail Park, Dysart Road, Grantham
More details Greenford: Carphone Warehouse, 2, 1000 Greenford Road, Greenford
More details Harrow: Carphone Warehouse, 84 St Anns Road, Harrow
More details Hedge End: Carphone Warehouse, 3, Hedge End Retail Park, Charles Watts Way, Hedge End, Southampton
More details Hedge End: Carphone Warehouse within Currys PC World, Unit 2 3 Retail Park, Tollbar Way, Hedge End, Southampton
More details Hexham: Carphone Warehouse, 13 Market Place, Hexham
More details Hornchurch: Carphone Warehouse, 119 High Street, Hornchurch
More details Leamington Spa: Carphone Warehouse, 52 The Parade, Leamington Spa
More details Leigh: Carphone Warehouse, 22 Bradshawgate, Leigh
More details Lymington: Carphone Warehouse Ltd, 99 High Street, Lymington
More details Lymington: Carphone Warehouse, 99 High Street, Lymington
More details Middlesbrough: Carphone Warehouse Ltd, 96 Linthorpe Road, Middlesbrough
More details Moorgate: Carphone Warehouse within Currys PC World, 14-20 Chiswell Street, London
More details Moorgate: Carphone Warehouse, 118A London Wall, London
More details Newcastle-upon-Tyne: Carphone Warehouse, 43-45 Northumberland Street, Newcastle upon Tyne
More details Newquay: Carphone Warehouse, 21 Bank Street, Newquay
More details Newton Abbot: Carphone Warehouse, 29 Courtenay Street, Newton Abbot
More details Nottingham: Carphone Warehouse, 188, The Victoria Centre, Nottingham
More details Nottingham: Carphone Warehouse within Currys PC World, 10, Trinity Square, Nottingham
More details Plymouth: Carphone Warehouse Plymouth, Drakes Circus, Plymouth
More details Plymouth: Carphone Warehouse, 20 New George Street, Plymouth
More details Plympton: Carphone Warehouse, Unit B, Marsh Mills Retail Park, Longbridge Road, Plymouth
More details Plympton: Carphone Warehouse, Envoy House, Unit C, Longbridge Road, Plymouth
More details Poole: Carphone Warehouse, Unit 7 Wessex Gate Retail Park, Broadstone Way, Poole Wessex Gate
More details Putney: Carphone Warehouse, 83 High Street, Putney
More details Redbridge: Carphone Warehouse, Unit 36, The Exchange Mall, Ilford
More details Redbridge: Carphone Warehouse, 100 High Road, Ilford
More details Reigate: Carphone Warehouse, 4a High Street, Reigate
More details Rotherham: Carphone Warehouse, Meadowhall Centre, 81 High Street, Sheffield
More details Salisbury: Carphone Warehouse, 44-48 New Canal, Town Centre, Salisbury
More details Seven Kings: Carphone Warehouse within Currys PC World, 5, Goodmayes Retail Park, Chadwell Heath
More details Sheffield: Carphone Warehouse, 12 Fargate, Sheffield
More details Sheffield: Carphone Warehouse within Currys PC World, 1, Meadowhall Retail Park, Attercliffe Common, Sheffield
More details Sheffield: Carphone Warehouse, 399 Ecclesall Road, Sheffield
More details Sheffield: Carphone Warehouse, 4, Parkway Central, Sheffield Parkway, Sheffield
More details Sloane Square: Carphone Warehouse, 69 King's Road, London
More details Soho: Carphone Warehouse, 4 Oxford Street, London
More details Southampton: Carphone Warehouse, 14, West Quay Shopping Centre, Portland Terrace, Southampton
More details Southampton: Carphone Warehouse, 43 High Street, Shirley, Southampton
More details Southampton: Carphone Warehouse, 38 Above Bar Street, Southampton
More details Southampton: Carphone Warehouse, 5B, WestQuay Retail Park, Southampton
More details Stepney Green: Carphone Warehouse within Currys PC World, 2-3, Anchor Retail Park, 123 Mile End Road, London
More details St Austell: Carphone Warehouse, 19 - 21 Fore Street, Saint Austell
More details Sunderland: Carphone Warehouse, Unit 65b, The Bridges Shopping Centr, Market Square, Sunderland
More details Tamworth: Carphone Warehouse, Unit 37 Ankerside Shopping Centre, George Street, Tamworth
More details Tavistock: Carphone Warehouse, 2a, Duke Street, Tavistock
More details Teesside: Carphone Warehouse, Cleveland Retail Park, Middlesborough
More details Telford: Carphone Warehouse, Unit 110, The Border, Telford Shopping Centre, Telford
More details Thornaby-on-Tees: Carphone Warehouse, 20A Teeside Shopping Park, Park Avenue, Thornaby, Stockton-on-Tees
More details Thornaby-on-Tees: Carphone Warehouse within Currys PC World, 1/2, Sandown Way, newmarket avenue, Thornaby, Stockton-on-Tees
More details Truro: Carphone Warehouse, 4-5 King Street, Truro
More details Truro: Carphone Warehouse within Currys PC World, 1, Treliske Retail Park, Tresawls Road, Truro
More details Upton Park: Carphone Warehouse, 2-3 High Street North, London
More details Victoria: Carphone Warehouse, 147 Victoria Street, London
More details Wakefield: Carphone Warehouse, 80 Cathedral Walk, The Ridings Centre, Wakefield
More details Watford: Carphone Warehouse, Unit 120, The Harlequin Shopping Centre, Town Centre, Watford
More details Watford: Carphone Warehouse within Currys PC World, 4, Lower High Street, Watford
More details Wells: Carphone Warehouse Ltd, 37 High Street, Wells
More details Wembley: Carphone Warehouse, 454 High Road, Wembley
More details Wembley: Carphone Warehouse within Currys PC World, 416 Ealing Road, Alperton
More details West Kensington: Carphone Warehouse, 2, 112-114 N End Rd, London
More details Whitehaven: Carphone Warehouse, 8 King Street, Whitehaven
More details Winchester: Carphone Warehouse, Old Market House, Winchester
More details Wokingham: Carphone Warehouse, 3 Market Place, Wokingham
More details Wolverhampton: Carphone Warehouse, 6 Dudley Street, Wolverhampton


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User Opinions of Carphone Warehouse

Average guest rating:
(19 votes).
Average review rating:
(1 votes).
Overall average rating:
(20 votes).

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Carphone Warehouse is currently ranked 453 in the directory.
Last month its rank was 1068.

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New A store was added for Carphone Warehouse in Canary Wharf 250 days ago.

New A store was added for Carphone Warehouse in Sloane Square 318 days ago.

New A store was added for Carphone Warehouse in Putney 318 days ago.

New A store was added for Carphone Warehouse in Glasgow 332 days ago.

New A store was added for Carphone Warehouse within Currys PC World in Glasgow 332 days ago.

New A store was added for Carphone Warehouse in Glasgow 332 days ago.

New A store was added for Carphone Warehouse in Glasgow 332 days ago.

New A store was added for Carphone Warehouse in Glasgow 332 days ago.

Updated The link Carphone Warehouse was updated 370 days ago.

Updated The link Carphone Warehouse was updated 386 days ago.







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