Dell Computers
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Dell is the UK's leading computer supplier. Dell provides computer hardware including desktops, laptops and peripherals. Also, download documentation and get support from the technicians or the knowledge base.
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UK Delivery Details (always check the website for full details):
- UK Delivery only
No customer service...
Posted by afinlr
in Italy
on Thursday, 07 Aug 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
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Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
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A Special Offer was added for Dell Computers: Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website 15 days ago.
Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
A Special Offer was added for Dell Computers: Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website 22 days ago.
Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
A Special Offer was added for Dell Computers: Free Delivery Offer 23 days ago.
Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
A Special Offer was added for Dell Computers: Benefit up to 9% discount on selected PowerEdge Server Smart Selection bundles using coupon code: PE4OFF in combination with discounts available on dell.com/en-uk website 23 days ago.
Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
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Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
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Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
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Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
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Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
A Special Offer was added for Dell Computers: All new Dell PCs are upgrade-ready to Windows 11 23 days ago.
Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
A Special Offer was added for Dell Computers: Gaming Accessories Sale - Save up to 25% 23 days ago.
Save 5% using coupon code: VALUE5OFF on all PowerEdge Smart Selection Server bundles on Dell.com website
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