Dell Computers
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Dell is the UK's leading computer supplier. Dell provides computer hardware including desktops, laptops and peripherals. Also, download documentation and get support from the technicians or the knowledge base.
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UK Delivery Details:
UK Delivery only
UK Delivery only
No customer service...
Posted by afinlr in Italy on Thursday, 07 Aug 2008.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
It seems to be impossible to order a computer from Dell in one EU country and pay for it with a credit card from another EU country. I twice tried to contact Dell through their online customer support form to ask them about this and in both cases received an out of office reply!
As I had decided that I wanted a Dell, I came back to the UK specifically to collect one after I had ordered it online. The delivery date was 18 days ahead. In fact, four days before the delivery date, the delivery date was put back by another 3 weeks! I received no email to tell me about this - I had to look on the order tracking on the Dell website. I have now cancelled my order - how many orders must they be losing if this is their level of customer service? How can a business continue to be run like this?
Since having these problems I've found lots of forums with thread that are more than a year old talking about similar delivery delays. Surely a technology company of this size should be able to organise themselves better.
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Show + 40% Off any Dell OptiPlex 3010 Desktop
Show + 50% Off the Dell Latitude E5470 Laptop
Show + 35% Off any Dell 24” Monitor
Show + 35% Off any Dell OptiPlex 7040 Micro Desktop
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A Special Offer was added for Dell Computers: 35% off any Dell 24” Monitor (excludes Clearance items) 5 days ago.
A Special Offer was added for Dell Computers: 48% Off any Dell Desktop (excludes Clearance items) 5 days ago.
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A Special Offer was added for Dell Computers: 35% off any Dell Latitude Laptop (excludes Clearance items) 5 days ago.
A Special Offer was added for Dell Computers: 40% Off any Dell OptiPlex 3010 Desktop 19 days ago.
Show + 40% Off any Dell OptiPlex 3010 Desktop
A Special Offer was added for Dell Computers: 35% Off any Dell OptiPlex 7040 Micro Desktop 19 days ago.
Show + 35% Off any Dell OptiPlex 7040 Micro Desktop
A Special Offer was added for Dell Computers: 35% Off any Dell 24” Monitor 19 days ago.
Show + 35% Off any Dell 24” Monitor
A Special Offer was added for Dell Computers: 35% Off any Dell E7250 Laptop (excludes Clearance items) 19 days ago.
Show + 35% Off any Dell 24” Monitor
A Special Offer was added for Dell Computers: 50% Off the Dell Latitude E5470 Laptop 19 days ago.
Show + 50% Off the Dell Latitude E5470 Laptop
A Special Offer was added for Dell Computers: 35% off any Dell 24” Monitor (excludes Clearance items) 19 days ago.
Show + 50% Off the Dell Latitude E5470 Laptop
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