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Reviews of Repaircare

Repaircare

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Review of Repaircare 2 out of 10

Posted by TrustedShops User on Thursday, 21 Nov 2019.

Terrible service from this company recommended by Currys to repair my fridge. After 3 visits over 4 weeks the engineer replaced the main control board with one "not exactly the same but should be OK" in his words - 2 days later an error code E3 showed and the food inside started to freeze After 2 more weeks a replacement was installed, but no idea what damage this has done. Totally unacceptable.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Tuesday, 15 Oct 2019.

Placed order (October 10) to repair my oven on October 14 for which I had to pay £125 in advance. On the 11th I received a voice message advising that a part had to ordered and that they'd be in touch when the part arrives.

Because they had no idea what, if any, part was needed I became suspicious and tried cancel but just hung on for 30 minutes and gave up. Next day I managed to actually talk to

DELIVERY: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 10 out of 10

Posted by TrustedShops User on Friday, 11 Oct 2019.

I was kept well informed by txt and mobile re the time and date of the Engineer visit. The repair could not be completed because a new part was required but the Engineer made sure the appliance would work in the mean time. Excellent service.

DELIVERY: EXCELLENT
SERVICE: EXCELLENT
Review of Repaircare 8 out of 10

Posted by TrustedShops User on Wednesday, 09 Oct 2019.

This was the second time I've had to have the same old item repaired(my fault). I went back because of the service I received the first time and wasn't disappointed.

DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: FAIR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Thursday, 19 Sep 2019.

Really would not recommend using this company for your repairs. Really long wait times just to get through to speak to an advisor around 12 to 15mins (all calls charged at 7p per min).

Engineer told us one thing and then in his report said something completely different, repair care never contacted me with a single update, I had to call them to be told the case has been closed. Terrible Service

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 3 out of 10

Posted by TrustedShops User on Friday, 30 Aug 2019.

Terrible service. An appointment was made online for an engineer to repair a faulty fan oven motor - the appointment was not kept. Tried to telephone to chase up but was kept on hold at 7p per minute for an hour and a half in total during three attempts. Unacceptable and not the first time I've tried but will be the last

DELIVERY: VERY_POOR
SERVICE: POOR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Wednesday, 28 Aug 2019.

Washing machine wasn’t fixed new part apparently unavailable but the had to chase engineer to find that out. Disappointing that despite saying in their advertising they wouldn’t charge if they couldn’t fix it. They took the money prior to the engineer even looking at the machine

DELIVERY: POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Tuesday, 27 Aug 2019.

Charged for a call out and guaranteed repair then on arrival said the cost was much higher and not covered.

Now trying to get a refund but left to hold for hours - unlike when booking a call out

Shocking

SERVICE: VERY_POOR
Review of Repaircare 6 out of 10

Posted by TrustedShops User on Friday, 23 Aug 2019.

23 August : advised by Repaircare that parts have been ordered. Now await advice on availability of parts, and subsequently arrival of repair engineer.

Will advise further when advised of outcome by Repaircare.

SERVICE: FAIR
Review of Repaircare 8 out of 10

Posted by TrustedShops User on Friday, 09 Aug 2019.

repairman evaluated our washing machine and witihn 30 seconds confirmed it would be an expensive repair... to consider buying a new one. i advised repaircare of the outcome and though i had to chase them and following Trusted Shops' initial follow up, the vendor refunded partially my payment per thier policy .

DELIVERY: EXCELLENT
GOODS: FAIR
SERVICE: GOOD
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Tuesday, 06 Aug 2019.

We were told an engineer would be out to fox our oven on the Monday after booking the appointment and no one showed up, we can't get through to their customer service team via phone or email, shocking service do not use this company.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of Repaircare 10 out of 10

Posted by TrustedShops User on Saturday, 08 Jun 2019.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Excellent service, the engineer tested my faulty freezer and replaced the frost free element and cleared the ice buildup on the back panel and before he left he made sure everything was working correctly. I am very pleased with the work the engineer carried out. Thank you repair care. 10/10.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of Repaircare 6 out of 10

Posted by TrustedShops User on Monday, 29 Apr 2019.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Two visits still not working. Have emailed them but still no reply. mearing

DELIVERY: EXCELLENT
GOODS: POOR
SERVICE: POOR
Review of Repaircare 4 out of 10

Posted by TrustedShops User on Friday, 19 Apr 2019.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Unfortunately I had a poor experience on this occasion. I requested repaircare service to fix an oven that isn't heating up properly. I paid £135 at the time of ordering and an engineers appointment was arranged for Thu 18 Apr. The engineer did not attend as arranged although a note on the online repair status stated he had. This was untrue. No new appt has yet been arranged. Disappointed


SERVICE: POOR
Review of Repaircare 2 out of 10

Posted by TrustedShops User on Tuesday, 16 Apr 2019.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Lied to by engineer who led me to believe it could be repaired. No contact from repaircare to inform me it wasn't going to be repaired. False information put on their system about contact with me. Still left without a washer dryer currently due to ongoing saga. Been waiting to hear from management as would like some for of compensation due to inconvenience caused by poor communication.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
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Review Summary



Repaircare has received a rating of 6.36 out of 10 based on 138 user reviews.


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