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Urban Outfitters

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Worst customer service ever - genuine leather was fake! 1 out of 10

Posted by flikflak on Tuesday, 02 Jun 2009.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Bought a hand bag online that was described as being genuine leather. After having used it for a week, I discover that it is made of fake leather - I can´t stand cheap fake leather bags! To be absolutely sure, I took it to a leather specialist and let him cut a small hole in the lining so he can see the back side of the "leather" - it is fake leather.

I then contact Urban Outfit's customer service online, and explains everything. But they refuse to accept a return because the bag now has been “damaged” with the hole in the lining. I explain again that the bag already had been used for a week so they could not put it up for sale again anyway - they don’t care.

I got no excuse or anything else for the mistakes they've made, even though they now have changed the description of the text on their website.

I will never buy from Urban Outfit's again!

“Owner of a cheap plastic bag”

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Urban Outfitters has received a rating of 1.00 out of 10 based on 1 user reviews.


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