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Urban Outfitters stock a mixture of brands and boutique labels for both Women and Men as well as accessories, kitsch homewares, music and novelty items that prove to be popular fun presents and unique gifts appealing to all age groups. The product range also includes eco-friendly clothing made with organic cotton and renewal fashion that has been developed from a mixture of vintage fabrics and styles made to create one off pieces. Womenswear also stocks 'Boutique' - a collection of high end diffusion labels such as See By Chloe, Anglomania, Paul & Joe Sister, Tatty Devine and Luella. Whilst the Menswear range includes sort after brands such as Lyle & Scott, G Star, Penguin, Fred Perry, Nike and many more.

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Worst customer service ever - genuine leather was fake! 1 out of 10

Posted by flikflak on Tuesday, 02 Jun 2009.

Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
Bought a hand bag online that was described as being genuine leather. After having used it for a week, I discover that it is made of fake leather - I can´t stand cheap fake leather bags! To be absolutely sure, I took it to a leather specialist and let him cut a small hole in the lining so he can see the back side of the "leather" - it is fake leather.

I then contact Urban Outfit's customer service online, and explains everything. But they refuse to accept a return because the bag now has been “damaged” with the hole in the lining. I explain again that the bag already had been used for a week so they could not put it up for sale again anyway - they don’t care.

I got no excuse or anything else for the mistakes they've made, even though they now have changed the description of the text on their website.

I will never buy from Urban Outfit's again!

“Owner of a cheap plastic bag”

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Urban Outfitters has 23 stores in the UK in our database.



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More details Armagh: Urban, 112 Railway Street, Armagh
More details Bath: Urban Outfitters, 10 Southgate Place, Bath
More details Belfast: Urban Outfitters, 43-55 Ann Street, Victoria Square, Belfast
More details Birmingham: Urban Outfitters, 5-7 Corporation Street, Birmingham
More details Bishopsgate: Urban Outfitters, 6, The Exchange, 132 Commercial Street, London
More details Bristol: Urban Outfitters, 38 Concorde Street, Bristol
More details Camden Town: Urban Outfitters, 211 Camden High Street, London
More details Cardiff: Urban Outfitters, 14A The Hayes, Cardiff
More details Covent Garden: Urban Outfitters, 42-56 Earlham Street, London
More details East Kilbride: Urban, 44 Milton Road, East Kilbride, Glasgow
More details Edinburgh: Urban Outfitters, 124-125 Princes Street, Edinburgh
More details Exeter: Urban Outfitters, 229 High Street, Exeter
More details Glasgow: Urban Outfitters, 157 Buchanan Street, Glasgow
More details Kensington: Urban Outfitters, 36-38 Kensington High Street, London
More details Leeds: Urban Outfitters, 64 Boar Lane, Leeds
More details Liverpool: Urban Outfitters, 41 Paradise Street, Liverpool
More details Manchester: Urban Outfitters, 42-43 Market Street, Manchester
More details Marylebone: Urban Outfitters, 200 Oxford Street, London
More details Marylebone: Urban Outfitters, Selfridges, Denim Studio, 3, 400 Oxford Street, London
More details Newcastle-upon-Tyne: Urban Outfitters, 139-153 Grainger Street, Newcastle upon Tyne
More details Rotherham: Urban Outfiters, 69a - 70, Meadow Hall Trade Centre, 26-27 Park Lane, Sheffield
More details Shepherds Bush: Urban Outfitters, 2007/8, Westfield London Shopping Centre, Ariel Way, London
More details York: Urban Outfitters, 26-27 High Ousegate, York


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