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Posted by zachary gary on Wednesday, 04 Apr 2018.
Posted by Mh Mh on Saturday, 17 Mar 2018.
Posted by Stephen B on Tuesday, 13 Mar 2018.
How can you want to sell stuff but at the same time hover over your customers as they're shop lifters?
Posted by Simon Verdier on Saturday, 10 Mar 2018.
Posted by Saj Y on Sunday, 28 Jan 2018.
Posted by Mike Behar the Instagrammer on Thursday, 25 Jan 2018.
Posted by Polina Dyer on Tuesday, 02 Jan 2018.
As result shorts were not liked and wanted to give them back to exchange to something else. I won't go into deep detail BUT it took me 30 min of waiting/ discussing time with 2 of managers in the store who told us: that we can't give 2 unsealed, unopened boxes back! The member of staff were extremely unhelpful, rude (first time in the boutique I got such way of treat) and when I asked them why sale assistant never mentioned your shop policy to us in regards with boxers purchase- I got an answer: "We don't have to!".
Sadly to say, you must to do it as in every shop where this of sort policies exist, member of staff always points out that item won't refundable! Or your receipt this policy is not mentioned either! In every single shop they do it!
Also if I would buy this item from you online store, I would have no problem with giving this item back! Why I can't give it back if I bought from your shop directly? What strange logic do you have? If I would buy the same item and House of Frasier I would be able to get a refund it too... It's simple mad and against any customer rights!
Manager did not even bother to check that shorts were unopened....Did not want to speak to us.... This how Hugo Boss prefers to treat their long-term loyal customers? It's shocking.
I can assure we will never buy anything else from your brand and neither any members of our family.
Hugo Boss gave my husband the other day client priority card, I don't need it, I just need good friendly customer service!
Thanks in advance,
Posted by Herzl Havakuk on Thursday, 28 Dec 2017.
Posted by peter williams on Tuesday, 26 Dec 2017.
Posted by adam hyman on Tuesday, 26 Dec 2017.
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More details Brighton: Boss Store, 52 East Street, Brighton
More details Hendon: Hugo Boss, Brent Cross Shopping Center, Lower Mall, London
More details Manchester: Hugo Boss, 11 Cathedral Approach, Manchester
More details Milton Keynes: Hugo Boss, Midsummer Place Shopping Centre, 66 Midsummer Boulevard, Town Centre, Milton Keynes
More details Sloane Square: BOSS Store, 35 Willett Building, 38 Sloane Square, London
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Hugo Boss is currently ranked 980 in the directory.
Last month its rank was 1137.
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