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Hugo Boss

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HUGO BOSS sells a wide range of classic clothing for men and women. From classic-modern business wear and elegant evening wear to relaxed casual fashion, shoes and leather accessories. You can also buy their licensed fragrances, eyewear, watches, children's fashion and motorcycle helmets.

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UK Delivery Details:  

  • Free P&P Free UK Postage on all orders.
  • Free returns

Review of Hugo Boss in Manchester 2 out of 10

Posted by zachary gary on Wednesday, 04 Apr 2018.

Try to avoid the tall and thin blondie saff. I turned up in a extremely heavy raining day to collect items for alteration and was turned away because the suit shop was being refurbished, even though i tried to phone them loads of times a few hours before. The staff was just wearing earphone and said 'we are not open today'. This kind of customer service shouldn't happen in such shop.
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Review of Hugo Boss in Milton Keynes 10 out of 10

Posted by Mh Mh on Saturday, 17 Mar 2018.

Had a very good shopping experience, helpful sales guy..
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Review of Hugo Boss in Milton Keynes 2 out of 10

Posted by Stephen B on Tuesday, 13 Mar 2018.

Not even rating the product here . I went in the shop with full intention to buy things .but every minute from when I stepped in the store I was followed by a member of staff as if I was about to steal something,and permanently treated as If I didn't know what good quality was . Did not buy anything because of him! Hate it, there will not go again.

How can you want to sell stuff but at the same time hover over your customers as they're shop lifters?
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Review of Boss Store in Brighton 10 out of 10

Posted by Simon Verdier on Saturday, 10 Mar 2018.

Very very good job
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Review of Hugo Boss in Manchester 10 out of 10

Posted by Saj Y on Sunday, 28 Jan 2018.

Premium brand premium store.. staff are very polite and excel in customer service... don't feel pushed over to make purchases as they have faith in their products which is nice knowing you are treated as an individual and not a cash cow.. would definitely recommend this store in particular .. will visit again
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Review of BOSS Store in London 8 out of 10

Posted by Mike Behar the Instagrammer on Thursday, 25 Jan 2018.

It's true that staff can sometimes come across as a bit aggressive in their sales however generally speaking the customer service is good and the quality of the products is very good; but certainly not perfect from my experience of purchasing several items here on several occasions.
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Review of BOSS Store in London 2 out of 10

Posted by Polina Dyer on Tuesday, 02 Jan 2018.

On 20-12-17 visited your store in Sloan Square where bought 2 pair of boxer shorts as part of Xmas present. Due the shorts purchase shop was empty, sale assistant was not busy, however did not let my wife know that item which she is buying is non-refundable/exchangeable. She simply did not mention your store policy (it's strange when people buy xmas shopping), neither has show your regulatory note which you have only on one of your counters (downstairs till did not have any notes at all!) and which is not noticeable at all...

As result shorts were not liked and wanted to give them back to exchange to something else. I won't go into deep detail BUT it took me 30 min of waiting/ discussing time with 2 of managers in the store who told us: that we can't give 2 unsealed, unopened boxes back! The member of staff were extremely unhelpful, rude (first time in the boutique I got such way of treat) and when I asked them why sale assistant never mentioned your shop policy to us in regards with boxers purchase- I got an answer: "We don't have to!".

Sadly to say, you must to do it as in every shop where this of sort policies exist, member of staff always points out that item won't refundable! Or your receipt this policy is not mentioned either! In every single shop they do it!

Also if I would buy this item from you online store, I would have no problem with giving this item back! Why I can't give it back if I bought from your shop directly? What strange logic do you have? If I would buy the same item and House of Frasier I would be able to get a refund it too... It's simple mad and against any customer rights!

Manager did not even bother to check that shorts were unopened....Did not want to speak to us.... This how Hugo Boss prefers to treat their long-term loyal customers? It's shocking.

I can assure we will never buy anything else from your brand and neither any members of our family.

Hugo Boss gave my husband the other day client priority card, I don't need it, I just need good friendly customer service!

Thanks in advance,
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Review of Hugo Boss in London 2 out of 10

Posted by Herzl Havakuk on Thursday, 28 Dec 2017.

Really bad costumer service in Brent Cross. Don’t do refunds until after 29 th December. Didn’t state that when I purchased items. Very unpleasant staff. Will not go back again.
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Review of Hugo Boss in London 2 out of 10

Posted by peter williams on Tuesday, 26 Dec 2017.

Rude and abrupt manager. The other reviews speak for the service. Don’t waste time here.
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Review of BOSS Store in London 10 out of 10

Posted by adam hyman on Tuesday, 26 Dec 2017.

Have been going here for over 20 years and quality always phenomenal. But here the service was equally exemplary to a level which i haven't experienced previously
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Hugo Boss has 5 stores in the UK in our database.

More details Brighton: Boss Store, 52 East Street, Brighton
More details Hendon: Hugo Boss, Brent Cross Shopping Center, Lower Mall, London
More details Manchester: Hugo Boss, 11 Cathedral Approach, Manchester
More details Milton Keynes: Hugo Boss, Midsummer Place Shopping Centre, 66 Midsummer Boulevard, Town Centre, Milton Keynes
More details Sloane Square: BOSS Store, 35 Willett Building, 38 Sloane Square, London

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Hugo Boss is currently ranked 980 in the directory.
Last month its rank was 1137.

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