Ted Baker
Beautiful clothes for men and women from the high street chain.
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Terrible customer service
Posted by Sarah
in Manchester
on Saturday, 16 Apr 2022.
Note that this review is more than 6 months old and the company's procedures may have changed considerably since this review was written.
I bought a top from the Manchester store to try on with a skirt at home. I noticed it had some make up on the collar but thought I could wash it. It didn't go with the skirt so I went to take it back. I pointed out the makeup stain to the assistant but she Inferred I had done that and that the top smelt of perfume. The top didn't smell of perfume and I had never worn the top which is what she was trying to infer. I know the company is in dire straits financially but I will never shop there again now. There customer service was shocking and I have never had this happen to me before. I dont know whether they get a lot of people wearing their clothes and then taking them back but I would never do that and feel totally upset and angry that they were able to accuse me of doing something I hadn't
I bought a top from the Manchester store to try on with a skirt at home. I noticed it had some make up on the collar but thought I could wash it. It didn't go with the skirt so I went to take it back. I pointed out the makeup stain to the assistant but she Inferred I had done that and that the top smelt of perfume. The top didn't smell of perfume and I had never worn the top which is what she was trying to infer. I know the company is in dire straits financially but I will never shop there again now. There customer service was shocking and I have never had this happen to me before. I dont know whether they get a lot of people wearing their clothes and then taking them back but I would never do that and feel totally upset and angry that they were able to accuse me of doing something I hadn't
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Ted Baker has 101 stores in the UK in our database.
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