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Reviews of The Rug Shop

The Rug Shop

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Review of The Rug Shop 10 out of 10 new
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Posted by TrustedShops User on Wednesday, 27 May 2020.

Prompt delivery and just what was wanted.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 8 out of 10 new
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Posted by TrustedShops User on Friday, 22 May 2020.

Delivery wasn’t great but service was. Every time I emailed to chase the progress of my order I was sent a response from either Alan or Ben the following day. I had considered cancelling due to the delay but glad I didn’t now as the rug was delivered the very next day. I now have the rug and it is absolutely stunning!!! Thank you

DELIVERY: FAIR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 9 out of 10 new
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Posted by TrustedShops User on Sunday, 17 May 2020.

I was very pleased with the customer service provided during this Covid-19 crisis. Obviously, the service was slowed down by social-distancing rules, but the Sales department kept me informed with regular updates and responded very quickly to any email queries that I submitted to them. The quality of the rug was superb. The delivery was fine, but the tracking could be a bit clearer.

DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 6 out of 10
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Posted by TrustedShops User on Saturday, 16 May 2020.

Their website doesn't tell you if items are in stock or not. I ended up putting in an order for item that was never available. They cancelled my order and refunded the money but this took a week and wasted my time.

DELIVERY: FAIR
GOODS: FAIR
SERVICE: GOOD
Review of The Rug Shop 7 out of 10
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Posted by TrustedShops User on Tuesday, 05 May 2020.

This could so be a 5-star review but for the dire comms regarding the status of the order. In these days of tech in commerce this should be a given. The 2 rugs were beautiful & delivery time a little longer than stated. The contact number on the site is never answered & you can’t leave a msg. I had to email threatening to cancel the order to get a response. Respond they did & were helpful.

DELIVERY: FAIR
GOODS: EXCELLENT
SERVICE: FAIR
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Saturday, 02 May 2020.

Excellent rug, swift service, good communication with store in time of Covid 19. Thankyou!

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Thursday, 30 Apr 2020.

Easy to order, quick delivery, rug was exactly as described and pictured

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Thursday, 16 Apr 2020.

This is the second time I have ordered from The Rug Shop and must congratulate them for an excellent service and products. I would 100% recommend this company.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Wednesday, 08 Apr 2020.

Couldn’t be more pleased with my purchase. The colour is true to the picture, also feels lovely and soft and indulgent. Fast delivery too. Thank you.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Friday, 20 Mar 2020.

Very pleased with velda rug I purchased. Its beautiful. Looks very classy.
Fast delivery. Will buy again.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Thursday, 19 Mar 2020.

Delighted with the rugs and prompt service.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 6 out of 10
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Posted by TrustedShops User on Monday, 16 Mar 2020.

The rug was as expected and the price was very competitive - communication was poor regarding delivery - I received emails telling me to monitor delivery by logging into my account - I didn't have an account - and the tracking number sent to me was not recognised by the delivery company. I was wondering when it would arrive, but 8 days after ordering I returned home to find it lying on the yard.

DELIVERY: FAIR
GOODS: GOOD
SERVICE: FAIR
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Sunday, 15 Mar 2020.

Happy with the quality of your product and the time line for delivery.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10
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Posted by TrustedShops User on Saturday, 14 Mar 2020.

Very happy with my new rug. Exactly as in picture. Well made and good value

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 8 out of 10
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Posted by TrustedShops User on Saturday, 14 Mar 2020.

Good quick service rugs were as advertised.
Overall a very good outcome

DELIVERY: EXCELLENT
GOODS: GOOD
SERVICE: GOOD
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Review Summary



The Rug Shop has received a rating of 9.49 out of 10 based on 1082 user reviews.


User Opinions of The Rug Shop

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