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Reviews of The Rug Shop

The Rug Shop

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Review of The Rug Shop 8 out of 10 new

Posted by TrustedShops User on Saturday, 16 Nov 2019.

Very pleased with my rug, nice thick pile,and comfortable to walk on.

DELIVERY: EXCELLENT
GOODS: GOOD
SERVICE: GOOD
Review of The Rug Shop 10 out of 10 new

Posted by TrustedShops User on Saturday, 16 Nov 2019.

I bought the York rug in purple, it has a lovely simple design and looks really expensive.
I am very pleased with my purchase.
Thank you

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10 new

Posted by TrustedShops User on Tuesday, 12 Nov 2019.

excellent all round, speedy service and delivery . lovely rugs.
Thank you.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10 new

Posted by TrustedShops User on Saturday, 09 Nov 2019.

OMG, I can not believe how lovely and soft this rug is. I bought the blush pink rug that also has sparkles in, they are very subtle and not in your face. I've hoovered this rug with no problems and has not lost any of the pile. Love this rug, good choice, good company to buy from, fast delivery with tracking. I would recommend The Rug Shop UK anytime. Thank you

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 4 out of 10 new

Posted by TrustedShops User on Friday, 08 Nov 2019.

The colour of the rug shown online was ivory which is what I believed I had purchased, not the multi colour that arrived
There was no follow up customer service whatsoever.
I paid a lot of money for your rug and each day I look at it and know it was a mistake. There was no packing provided to return it and yes I am extremely disappointed at the misrepresentation given by the Rug Company

DELIVERY: GOOD
GOODS: POOR
SERVICE: VERY_POOR
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Monday, 04 Nov 2019.

I was really pleased with all aspects of my purchase from The Rug Shop - when the original rug I had ordered wasn't available they sent me a helpful and courteous email with really good-and similar- alternative rugs to consider and I bought one - even nicer than the original, at the same price. The rug is beautiful -so much so that I've now ordered 2 others in different colours Recommend highly

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Saturday, 02 Nov 2019.

Would definitely deal with this company again

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Friday, 01 Nov 2019.

Great service. The rug is lovely and soft and looks great.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Wednesday, 30 Oct 2019.

The item, delivery and customer service were all excellent. We are very happy with our purchase.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 8 out of 10

Posted by TrustedShops User on Wednesday, 30 Oct 2019.

Nice product.

DELIVERY: FAIR
GOODS: EXCELLENT
SERVICE: GOOD
Review of The Rug Shop 6 out of 10

Posted by TrustedShops User on Wednesday, 30 Oct 2019.

Asked for rugs to be delivered after the Tuesday of the following week. Fortunately we hadn't set off for a week end away when they were delivered on the Friday before. Husband was in the house when the rugs were dumped over side gate. It was very lucky we found them.
Very pleased with rugs though.

DELIVERY: POOR
GOODS: EXCELLENT
SERVICE: FAIR
Review of The Rug Shop 9 out of 10

Posted by TrustedShops User on Wednesday, 30 Oct 2019.

Great rug, delivered promptly. Could have done with a text /email warning of impending delivery though..

DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Sunday, 27 Oct 2019.

I love this rug, it was delivered quickly and the delivery man put it in my lounge, it’s just perfect, lovely feel and goes perfectly. The colours were exactly like the picture. It’s also very easy to clean. Great find

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 2 out of 10

Posted by TrustedShops User on Friday, 25 Oct 2019.

Unable to pick up my delivery as it is being held at the post office. The post office will not allow my husband to collect it even with proof of address so it has now been sitting at the post office for three weeks

DELIVERY: VERY_POOR
Review of The Rug Shop 8 out of 10

Posted by TrustedShops User on Friday, 25 Oct 2019.

Rug was gorgeous and looked as expected. The emails regarding the delivery could have been a little better, I had to chase as I hadn't received a notification from the delivery people on when I would receive my parcel. Other than a little hiccup, everything was fine and I would use the rug shop again.

DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: GOOD
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Review Summary



The Rug Shop has received a rating of 9.50 out of 10 based on 1038 user reviews.


User Opinions of The Rug Shop

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Average review rating:
(1038 votes).
Overall average rating:
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