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Reviews of The Rug Shop

The Rug Shop

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Review of The Rug Shop 8 out of 10

Posted by TrustedShops User on Friday, 31 Jan 2020.

Delivery was not great but that was down to the postal service rather than The Rug Shop. rug is lovely.

DELIVERY: FAIR
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Tuesday, 14 Jan 2020.

Ver good service and really nice rug

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Sunday, 12 Jan 2020.

Having purchased a rug for myself and been very happy with it, this was purchased for a friend. She confirms she is very satisfied also.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 8 out of 10

Posted by TrustedShops User on Saturday, 11 Jan 2020.

Only down side is that it still will not lay flat it should have been rolled not folded.

DELIVERY: GOOD
GOODS: GOOD
SERVICE: GOOD
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Saturday, 04 Jan 2020.

Recommended, good price .

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 2 out of 10

Posted by TrustedShops User on Monday, 30 Dec 2019.

No tracking on delivery, queried where it was several times over 4 day period only to find when they eventually bothered to check that it had been delivered somewhere but not to me. Very poor customer service - they couldn’t sort out a replacement before New Year so had refund instead. They need to improve their customer skills and actually chase up enquiries.

DELIVERY: VERY_POOR
GOODS: VERY_POOR
SERVICE: VERY_POOR
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Saturday, 28 Dec 2019.

fast delivery and great comms but the keys are their professionalism, friendliness and the quality of the goods. I have bought from them before but, on rennovating my bathroom and needing a red rug, I was actually looking at the right colour in Dunelm but was put off by the quality - so I went for The Rug Shop sight-unseen and they didn't let me down.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Thursday, 12 Dec 2019.

Pleased with how efficient and quick our delivery was Also, very pleased with the rug

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Wednesday, 11 Dec 2019.

Wry nice rug and quite reasonable.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 9 out of 10

Posted by TrustedShops User on Monday, 09 Dec 2019.

I loved the rug and it is really of good quality. I am very happy with the product

DELIVERY: GOOD
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Saturday, 07 Dec 2019.

Delivered before expected date.
Excellent quality and service.

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Thursday, 05 Dec 2019.

Good quality exact shade of cream very happy with my new rug

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Saturday, 30 Nov 2019.

Rug left outside .......... I had to ask my elderly mother to drive to my home to take in the rug as just left outside

GOODS: EXCELLENT
SERVICE: EXCELLENT
Review of The Rug Shop 2 out of 10

Posted by TrustedShops User on Thursday, 28 Nov 2019.

I was very disappointed and cancelled my order due to the rug I had ordered being out of stock. There was no issues with my money being refunded but I did point out that stock levels should be checked before taking customers money.

SERVICE: VERY_POOR
Review of The Rug Shop 10 out of 10

Posted by TrustedShops User on Wednesday, 27 Nov 2019.

On placing my order I was informed the items were out of stock and asked if I wanted to proceed, which I did. I was regularly informed of progress of my order right up to delivery. Not only were the items beautiful and of high quality but customer service was excellent. You will certainly be my first port of call in future and I will certainly recommend you. Thank you

DELIVERY: EXCELLENT
GOODS: EXCELLENT
SERVICE: EXCELLENT
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Review Summary



The Rug Shop has received a rating of 9.49 out of 10 based on 1053 user reviews.


User Opinions of The Rug Shop

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